Demonica Warren
Dallas,TX
Summary
Human Resources professional with strong analytical thinking and documentation management skills. Experienced in conducting the interactive process for accommodations, developing training programs, and implementing employee engagement initiatives to boost retention and performance.
Overview
14
14
years of professional experience
Work History
Medical Accommodation Specialist
Bank of America
Plano, TX
01.2025 - Current
- Maintained up-to-date knowledge of banking regulations to ensure compliance in daily transactions.
- Reviewing medical documentation submitted by employees and. health care providers.
- Managing accommodation requests from start to finish.
- Conducting the interactive process with employees,managers, and HR to identify reasonable accommodations.
- Evaluated existing processes for potential enhancements, contributing to overall service quality improvements.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Human Resources Coordinator
Santander Consumer USA
North Richland Hills, TX
09.2021 - 01.2023
- Coordinated recruitment efforts to source and interview candidates for various positions.
- Managed employee onboarding process, ensuring compliance with company policies and procedures.
- Assisted in maintaining HRIS data accuracy and integrity across employee records.
- Supported performance management initiatives through scheduling evaluations and tracking feedback.
- Implemented employee engagement programs, enhancing workplace culture and morale.
- Developed training materials for new HR processes, improving team knowledge and efficiency.
Human Resources Specialist
Capitl One
Plano, TX
04.2020 - 09.2021
- Managed recruitment processes, ensuring alignment with organizational goals and compliance with regulations.
- Developed and implemented onboarding programs to enhance new employee integration and retention.
- Facilitated employee training sessions to improve skill sets and promote professional development.
- Conducted performance evaluations, providing constructive feedback to support employee growth and engagement.
- Collaborated with managers to address workplace issues, fostering a positive work environment and effective communication.
- Analyzed HR metrics to identify trends, informing strategic decisions around talent management initiatives.
Human Resources Administrator
Genpact
Richards, TX
10.2019 - 04.2020
- Managed employee onboarding processes to enhance new hire integration and engagement.
- Coordinated training programs to develop workforce skills and improve performance.
- Streamlined HR documentation processes, ensuring compliance with company policies.
- Conducted employee surveys to gather feedback and implement improvement initiatives.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Human Resources Consultant
ADT Security
Irving, TX
06.2015 - 09.2019
- Developed and implemented HR policies to enhance employee engagement and retention.
- Conducted comprehensive training sessions to improve staff performance and compliance with regulations.
- Facilitated conflict resolution processes, fostering a positive work environment among employees.
- Analyzed workforce data to identify trends, improving recruitment strategies and talent acquisition efforts.
- Mentored junior HR staff, enhancing team capabilities and promoting knowledge sharing within the department.
- Led diversity and inclusion initiatives, creating programs that fostered an inclusive workplace culture.
File Clerk
Deval
Irving, TX
01.2014 - 07.2015
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing correspondence to ensure timely delivery.
- Assisted in digitizing records, enhancing access to information.
- Collaborated with team members to streamline document management processes.
- Conducted regular audits of files to maintain accuracy and compliance.
- Trained new staff on filing procedures and data entry protocols.
Roadside Assistance Dispatcher
Novo 1
Fort Worth, TX
03.2013 - 03.2014
- Coordinated dispatch operations to optimize response times and enhance customer satisfaction.
- Managed communication between roadside assistance teams and customers for efficient service delivery.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Trained new dispatchers on procedures, systems, and best practices to ensure consistency in service quality.
- Oversaw incident management by assessing situations and allocating resources effectively.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
Cashier Team Lead
Academy Sports Outdoors
Arlington
06.2013 - 10.2013
- Supervised daily cash operations to ensure accuracy and efficiency.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management processes to optimize stock levels.
- Resolved customer inquiries and issues to enhance satisfaction rates.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Developed training materials for onboarding new cashiers, improving retention rates.
Customer Service Manager
Walmart
Arlington, TX
03.2012 - 06.2013
- Led customer service team, enhancing support processes and improving overall satisfaction levels.
- Developed training programs for staff, fostering skills in conflict resolution and customer engagement.
- Implemented new service protocols, increasing efficiency in handling customer inquiries and complaints.
- Analyzed customer feedback data to identify trends, driving strategic improvements in service delivery.
- Collaborated with cross-functional teams to streamline operations and enhance product availability for customers.
- Managed performance metrics, ensuring team consistently met or exceeded established service standards.
Education
Associate of Arts -
Tarrant
Arlington, TX05.2026
Bachelor of Science - Human Resources Management
Arlington
Denton, TX05.2028
High School Diploma -
Arlington High School
Arlington06.2012
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical communication
- Stakeholder engagement
- Coaching and mentoring
- Risk management
- Time management
- Root-cause analysis
- Emergency response
Timeline
Medical Accommodation Specialist
Bank of America
01.2025 - Current
Human Resources Coordinator
Santander Consumer USA
09.2021 - 01.2023
Human Resources Specialist
Capitl One
04.2020 - 09.2021
Human Resources Administrator
Genpact
10.2019 - 04.2020
Human Resources Consultant
ADT Security
06.2015 - 09.2019
File Clerk
Deval
01.2014 - 07.2015
Cashier Team Lead
Academy Sports Outdoors
06.2013 - 10.2013
Roadside Assistance Dispatcher
Novo 1
03.2013 - 03.2014
Customer Service Manager
Walmart
03.2012 - 06.2013
Bachelor of Science - Human Resources Management
Arlington
Associate of Arts -
Tarrant
High School Diploma -
Arlington High School