Demonte Hampton
MS
Summary
Experienced customer service professional with a knack for digital marketing and a diverse background in various customer-facing roles. Excels in environments requiring adaptability and quick learning, with a proven track record of enhancing customer experiences and solving problems efficiently. Eager to leverage a broad skill set in a dynamic team to drive brand engagement and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Merchandising Associate
Lowes Home Improvement
Tupelo, Mississippi
01.2023 - Current
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
Remote Customer Service Representative
Iqor
08.2022 - 12.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained updated knowledge through continuing education and advanced training.
Overnight Stocker
Walmart
New Albany, Mississippi
02.2022 - 07.2022
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Line Cook
McAllister's Deli
New Albany, MS
04.2017 - 05.2022
- Communicated effectively with other staff members regarding orders and menu changes.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Adhered to sanitation policies at all times when handling food products.
Education
Associate of Applied Science - General Studies
Northeast Mississippi Community College
Booneville, MS05-2019
Skills
- Customer relationship management
- Problem-solving and conflict resolution
- Upselling and cross-selling
- Time management and multitasking
- Data interpretation and analysis
- Team collaboration
- Adaptability and flexibility
- Attention to detail
- Customer-centric mindset
Timeline
Merchandising Associate
Lowes Home Improvement
01.2023 - Current
Remote Customer Service Representative
Iqor
08.2022 - 12.2022
Overnight Stocker
Walmart
02.2022 - 07.2022
Line Cook
McAllister's Deli
04.2017 - 05.2022
Associate of Applied Science - General Studies
Northeast Mississippi Community College
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