Jorge Montes
Miami,FL
Summary
Outgoing Merchandising Associate with previous Management and Leadership experience and expertise training team members and assisting new hires. Demonstrates top-notch customer skills and promotes positive shopping experience among team members and customers.
Overview
8
8
years of professional experience
Work History
Merchandising Associate
Total Wine & More
08.2023 - Current
- Oversee receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Maintain integrity of units and accuracy of pricing to minimize waste.
- Monitor slow-selling merchandise and place top sellers on display in prominent areas.
- Work closely with managers, suppliers and buyers to stock retail locations.
- Work closely with individual customers to identify unique needs and supply appropriate products.
- Monitor inventory changes and order replenishments for stock to support customer demand.
Sales Associate
Best Buy
05.2023 - Current
- Manage returns, exchanges and refunds in accordance with store. policy.
- Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Help customers locate products and check store system for merchandise at other sites.
- Prepare merchandise for sales floor by pricing or tagging.
- Rotate stock and restock shelves to maintain product availability and store appearance.
Retail /Inventory Supervisor
Best Buy
04.2018 - 09.2022
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Supervised 10-15 inventory control personnel to support correct goods management and achievement of performance goals.
- Assigned tasks to team members to complete within designated time frames.
- Determined staffing needs, developing schedules to staff all shifts.
- Monitored production levels and implemented measures to increase output.
Inventory /Merchandising Specialist
Best Buy
08.2015 - 04.2018
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Optimized store displays and appearance via strategic merchandising.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Communicated merchandising needs to store manager.
- Updated pricing and signage to complete product displays and educate customers.
Education
Master of Science - Communications
Universitat Autonoma De Barcelona
Barcelona, Spain09.2011
Associate of Science - Communications
Universidad Santa Maria
Caracas, Venezuela08.2009
High School Diploma -
San Ignacio De Loyola
Caracas, Venezuela08.2002
Skills
- Customer Relationship Management
- Brand Presentation
- Coordinate Racks
- Shipment Processing
- Store Displays
- Merchandise Stocking and Replenishing
- Stock Rotation
- Online Systems
- End Cap Placement
- Customer Experience
- Store Maintenance
- Product Inventory Counts
- Design Strategies
- Floor Set Design
- Product Recovery
- In-Store Support
- Customer Satisfaction
- Visual Merchandising
- Retail Buying
- Employee Counseling
- Merchandising Operations
- POS
- Team Goals
- Merchandising Team Development
- Planogram Execution
Timeline
Merchandising Associate
Total Wine & More
08.2023 - Current
Sales Associate
Best Buy
05.2023 - Current
Retail /Inventory Supervisor
Best Buy
04.2018 - 09.2022
Inventory /Merchandising Specialist
Best Buy
08.2015 - 04.2018
Master of Science - Communications
Universitat Autonoma De Barcelona
Associate of Science - Communications
Universidad Santa Maria
High School Diploma -
San Ignacio De Loyola
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