DEMONTEZ FISHER
Tucson,AZ
Summary
Results-driven professional with proven experience as a Systems Administrator Team Lead on the cutting-edge of cyber security operations, information technology, and communications-computer systems technology. Collaborative experience defining projects specifications, establishing project goals and deliverables, and communicating objectives to inter-disciplinary project teams. Recognized as a natural leader with a special talent for transitioning strategy into action and achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
United States Air Force
10.2022 - Current
- Manage and perform Defensive Cyber Operations and cyber support functions in-garrison and at deployed locations
- Survey, secure, protect, defend, preserve, design, build, operate, and extend data, networks, net-centric capabilities, and other designated systems
- Lead System Technician of Core and Command and Control (C2) Systems
- Responsible for HP-UX Workstations, Dell Workstations, HP Thin Clients, IBM Compatible/Macintosh PCs, NetApp FAS, Cisco UCS Chassis, and RSA tokens.
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Improved communication between sections, fostering a collaborative work environment.
- Developed comprehensive risk management strategies to proactively identify potential issues before they escalated.
- Implemented training programs to enhance staff knowledge and skills, boosting overall performance levels.
- Increased project completion rates with effective delegation and priority assignment.
- Facilitated successful cross-departmental collaborations to achieve shared goals more efficiently.
- Spearheaded change management initiatives that resulted in improved adaptability among team members during periods of transition.
- Ensured compliance with industry regulations, conducting regular audits and reviews of operational practices.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Assisted with new processes and product planning to facilitate rollout.
Section Chief, Aerospace Ground Equipment
UNITED STATES AIR FORCE
08.2019 - 10.2022
- Played an essential role in the monitoring of OSHA & QA safety compliance to maintain strict standards, protecting 65 members from potential harm
- Troubleshot, diagnosed, and corrected mechanical and electrical problems with aircraft ground support equipment such as diesel engines, turbine engines, high/low pressure air systems, nitrogen systems, hydraulic systems, and complex electrical systems
- Deployed equipment account manager responsible for 459 equipment items valued at 137 million dollars
- Maintained proper accounting, inspection, and maintenance of all items
- Conducted periodic inspections of ground equipment, providing prompt and expert solutions to avert system failures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved communication between sections, fostering a collaborative work environment.
Technician, Aerospace Ground Equipment
United States Air Force
04.2013 - 07.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Education
M.S. - Information Technology Management
Trident University International
Cypress, CA01.2024
B.S. - Information Technology Management
Trident University International
Cypress, CA01.2021
Associate of Applied Science - Aerospace Ground Equipment Technology
Community College of The Air Force
Montgomery, AL10.2019
Skills
- Network Security & Intrusion Detection
- Risk Management Framework (RMF)
- Information Assurance (IA) Management
- Systems Administration
- Active Directory
- Advanced Systems Analysis & Integration
- DISA STIGs
- Regulatory Compliance
- Customer Service Management
- Device configuration
- Server maintenance
- Patch management
- VMware and Oracle VM
- System Upgrades
- System monitoring
Certification
CompTIA Security
Accomplishments
- Authored 15 Standard Operating Procedures that led to the reinvigoration of the System Administrator training program, resulting in production of 15-Journeyman and slashed readiness timelines for the successful maintenance of critical weapon systems
- Showcased expertise as a System Administrator by briefing the new agency director, explaining the intricacies of work center and its inter-relationship with the 612th Air Operations Center (AOC)
- Led and trained a team of 8-personnel by flawlessly executing security updates for 160-devices and a Joint Mission Planning System install enabling aircraft mission planning capabilities for 296-analysts across 53-sorties
- In response to a powerful earthquake in Haiti, served as a member of the 24/7 Joint Task Force-Haiti C4ISR support team; efforts contributed to the completion of 126-crisis actions, delivery of 1.2 million pounds of aid, and saving 161-lives
- During Exercise PANAMAX, was essential in the configuration and sanitation of 130-workstations to support the primary means of communication for U.S. personnel and 39 partner nation representatives from 10 countries
- Showcased excellence as a Cyber System Administrator by assuring the production of Air Tasking Orders and the execution of 7,700 missions and 91,000 kilograms of cocaine seized across a 15.6 million square mile area of responsibility
- Recipient of Air and Space Commendation Medal
Timeline
Team Leader
United States Air Force
10.2022 - Current
Section Chief, Aerospace Ground Equipment
UNITED STATES AIR FORCE
08.2019 - 10.2022
Technician, Aerospace Ground Equipment
United States Air Force
04.2013 - 07.2019
M.S. - Information Technology Management
Trident University International
B.S. - Information Technology Management
Trident University International
Associate of Applied Science - Aerospace Ground Equipment Technology
Community College of The Air Force