Demora Allison
The Villages,FL
Summary
Dynamic Assistant Store Manager with a proven track record at The Giant Company, excelling in customer service and team leadership. Enhanced customer satisfaction through effective issue resolution and staff training, while optimizing store operations and inventory management. Committed to fostering a positive work culture and driving sales growth through strategic merchandising and relationship building.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager Fresh
The Giant Company
2024 - Current
- Directed daily operations to enhance store performance and improve customer satisfaction.
- Evaluated sales trends to enhance inventory management and optimize product placement strategies.
- Implemented promotional strategies to enhance customer engagement and stimulate sales growth.
- Mentored and developed 176 employees, cultivating a culture of continuous improvement in productivity and performance standards.
- Spearheaded development of innovative merchandise displays to elevate customer engagement.
- Collaborated with store manager to analyze sales data and identify trends for strategic decision-making.
- Ensured accuracy of inventory counts by verifying compliance with monthly tolerance levels.
- Spearheaded initiatives that drove consistent sales growth by 10% through identification of promotional opportunities and execution of cross-selling strategies.
- Streamlined store operations by implementing effective communication channels among team members.
- Facilitated understanding of company policies, procedures, and best practices for 176 employees to ensure successful organizational integration.
Assistant Store Manager Customer Operations
The Giant Company
2021 - 2024
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service best practices and operational efficiency.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager Center Store
The Giant Company
2019 - 2021
- Trained and mentored staff on effective sales techniques and product knowledge.
- Implemented loss prevention strategies, reducing shrinkage through staff accountability measures.
- Analyzed inventory levels, coordinating restocking efforts to maintain optimal stock availability.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager Customer Operations
The Giant Company
09.2016 - 02.2019
- Assisted in daily operations, ensuring efficient store functionality and customer service excellence.
- Monitored cash handling procedures to ensure accuracy in financial transactions and end-of-day reconciliation.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
John Dewey High School
Brooklyn, NY06.1992
Skills
Problem-solving
Customer service
Team building and leadership
Attention to detail
Mentoring and coaching
Goals and performance
Regulatory compliance
Timeline
Assistant Store Manager Customer Operations
The Giant Company
09.2016 - 02.2019
Assistant Store Manager Fresh
The Giant Company
2024 - Current
Assistant Store Manager Customer Operations
The Giant Company
2021 - 2024
Assistant Store Manager Center Store
The Giant Company
2019 - 2021
High School Diploma -
John Dewey High School