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With nearly a decade of experience in service desk Access Networks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills to work in a professionally grown environment where I could implement skills and have growth opportunity.

Experienced with managing and maintaining IT systems and networks. Utilizes technical expertise to resolve complex issues and enhance system performance. Strong understanding of IT support, troubleshooting, and user assistance.
A technology professional prepared for this role with strong foundation in IT support and system management. Known for effective problem-solving and improving operational efficiencies. Consistently collaborates with teams to achieve objectives and adapts to evolving technical requirements. Skilled in troubleshooting, system maintenance, and technical support.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Software Developer position. Ready to help team achieve company goals. Experienced Cloud Tech Support Associate with over 2+ years of experience in Accenture. Excellent reputation for resolving problems and improving customer satisfaction.

Experienced Cloud Consultant with over 4.6 years of expertise in Azure IaaS & PaaS environments, including hands-on experience in hybrid cloud management, virtual machines, and ARM templates for seamless cloud infrastructure deployment. Proven track record in infrastructure as a service (IaaS), specializing in the deployment and management of virtual machines, storage accounts, and load balancers, along with encryption & key management to enhance system security and ensure compliance with industry standards. Skilled in automation and scripting, leveraging PowerShell and Kusto Query Language (KQL) to streamline infrastructure deployment and automate Azure Resources, driving operational efficiency and reducing manual errors. Expertise in monitoring & optimization, utilizing Azure Monitor, Log Analytics Workspace, and disaster recovery planning to ensure high availability, performance optimization, and business continuity. Strong background in DevOps and ITSM tools such as BMC Remedy and Service Now, improving incident management processes, reducing resolution times, and enhancing customer satisfaction. Comprehensive understanding of operating systems and directory services, including Windows Server Administration, Active Directory, and Microsoft 365 integration, ensuring robust and scalable IT infrastructure. Accomplished in project management, leading cross-functional teams to achieve SLA & KPI targets, managing client relationships, and delivering high-quality service in fast-paced environments. Effective team leader with a demonstrated ability to train, mentor, and manage IT support teams, ensuring continuous improvement and knowledge sharing across the organization. Extensive experience in incident management and root cause analysis, providing end-to-end support, resolving complex technical issues, and maintaining optimal system performance. Strong documentation skills with a focus on developing SOPs, training materials, and technical documentation to support knowledge management and process standardization.

Demyric Eliptico

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IT Associate I

Service Desk Analyst I

IT Technician

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Bachelor of Science - Management Information Systems

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IT Associate I

Service Desk Analyst I

IT Technician

Bachelor of Science - Management Information Systems

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