Dena Besler
Bellevue,NE
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
9
9
years of professional experience
Work History
Personnelist
USAF
Bellevue, NE
02.2018 - Current
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
- Advised supervisors on disciplinary actions that comply with legal guidelines.
- Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
- Maintained accurate records of employee attendance, performance, and leave.
- Prepared or maintained employment records using human resources management system software.
- Interpreted and explained human resources policies, procedures or regulations.
- Create, maintain and audit personnel records of military members
- Ensure compliance with personnel policies, directives and procedures
Customer Service Representative
Service Legends Heating and Cooling
Des Moines , IA
05.2017 - 02.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Schedule customer appointments and dispatch technicians using Success ware in a timely manner
- Answered inbound calls, chats and emails to facilitate customer service.
- Oversaw warranty counseling process to manage expense controls.
Project Assistant
Modern Piping
Dubuque , IA
05.2016 - 08.2016
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
Education
Associate of Arts - Human Resources Management
Community College of The Air Force
Montgomery, AL10-2022
Psychology
Iowa State University
Ames, IA12-2016
Skills
- Recruitment strategies
- Organizational growth
- Interviewing techniques
- Workforce planning
- Payroll processing
- Benefits administration
- HR software proficiency
- Organizational development
Timeline
Personnelist
USAF
02.2018 - Current
Customer Service Representative
Service Legends Heating and Cooling
05.2017 - 02.2018
Project Assistant
Modern Piping
05.2016 - 08.2016
Associate of Arts - Human Resources Management
Community College of The Air Force
Psychology
Iowa State University
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