Taylor Matthews

• Established, maintained and updated employee files.
• Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
• Responded to customer inquiries and problems to promote great service.

• Supervised daily operations to ensure efficient store functionality and customer satisfaction.
• Trained and mentored team members on store policies, procedures, and best practices.
• Managed inventory levels, including restocking and organizing merchandise displays.
• Implemented loss prevention strategies to reduce shrinkage and enhance security measures.

Serve meals, inventory meals and supplies, set up and break down tables and chairs, provide supervision of patrons during meal service, and ensure safety and cleanliness of the facility.

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Proved successful working within tight deadlines and a fast-paced environment.
• Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
• Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
• Used automated mail processing equipment to sort and collate mail.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Scheduled and confirmed appointments.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Sorted incoming mail and directed to correct personnel each day.

• Helped with financial projects
• Coordinated files, spreadsheets and reports for staff
• Built skills in Adobe Creative Cloud to develop marketing content
• Delivered clerical support by handling range of established and ad hoc tasks
• Developed business, financial and analytical skills by working with multidisciplinary teams.

• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries
• Maintained office files in both electronic and hard copies
• Assisted with invoicing and payroll to help facilitate efficient workflow
• Maintained detailed administration and office procedures to improve accuracy and efficiency
• Processed contracts, expense reports and invoices
• Responded to telephone enquiries from clients, vendors and members of public.

• Demonstrated respect, friendliness and willingness to help wherever needed
• Applied positive customer service approach to increase satisfaction levels
• Cleaned work areas and equipment to maintain faultless hygiene standards.

• Gave direct instructions to manage behaviour, maintaining positive learning environments
• Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards
• Discussed behavioural issues with parents offering practical solutions for improved child development
• Thoroughly cleaned and disinfected play areas to control health risks
• Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.