Taylor Matthews
Snellville,GA
Summary
Skilled clerical team member offers strengths in file management, document control and customer relations. Helps complete projects on time and without error. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
5
5
years of professional experience
Work History
Mail Processing Clerk
Allstate
08.2023 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
Personnelist
Air National Guard
07.2022 - Current
- Established, maintained and updated employee files.
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
- Responded to customer inquiries and problems to promote great service.
Pet Host
Petsuitesinc
06.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Tag and Title Office
11.2022 - 01.2023
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
Intern
Gwinnett County Fire Department
05.2022 - 07.2022
- Helped with financial projects
- Coordinated files, spreadsheets and reports for staff
- Built skills in Adobe Creative Cloud to develop marketing content
- Delivered clerical support by handling range of established and ad hoc tasks
- Developed business, financial and analytical skills by working with multidisciplinary teams.
Administrative Assistant
EDGE Tutoring Company
08.2019 - 12.2021
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries
- Maintained office files in both electronic and hard copies
- Assisted with invoicing and payroll to help facilitate efficient workflow
- Maintained detailed administration and office procedures to improve accuracy and efficiency
- Processed contracts, expense reports and invoices
- Responded to telephone enquiries from clients, vendors and members of public.
Poll Official, Georgia Election Office
11.2020 - 01.2021
- Demonstrated respect, friendliness and willingness to help wherever needed
- Applied positive customer service approach to increase satisfaction levels
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Child Care Provider
12.2018 - 01.2020
- Gave direct instructions to manage behaviour, maintaining positive learning environments
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards
- Discussed behavioural issues with parents offering practical solutions for improved child development
- Thoroughly cleaned and disinfected play areas to control health risks
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05.2027
High School Diploma -
South Gwinnett High School
05.2022
Skills
- Knowledge of CERT
- Fluent with
- Microsoft Word, Excel,
- And PowerPoint, Internet Research,
- Adobe Premiere Pro, Adobe Spark,
- Deadline-oriented
- Labeling and Packaging
- Data evaluation
- Communication skills
- Problem-solving
- Payroll administration
- Customer-focused
- Team building
- Time management
Timeline
Mail Processing Clerk
Allstate
08.2023 - Current
Pet Host
Petsuitesinc
06.2023 - 08.2023
Receptionist
Tag and Title Office
11.2022 - 01.2023
Personnelist
Air National Guard
07.2022 - Current
Intern
Gwinnett County Fire Department
05.2022 - 07.2022
Poll Official, Georgia Election Office
11.2020 - 01.2021
Administrative Assistant
EDGE Tutoring Company
08.2019 - 12.2021
Child Care Provider
12.2018 - 01.2020
Bachelor of Science - Psychology
Kennesaw State University
High School Diploma -
South Gwinnett High School
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