Heather Moore

Dedicated to providing a pleasurable dining experience with natural poise and a friendly demeanor. Service Profile: Incredible memory with proven ability to quickly learn all aspects of new menus and specialties. Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations. History of providing clear, polite, and positive communication with diverse guests and co-workers to ensure seamless order placement.

• District Trainer/Lead Server, The Cheesecake Factory, Edina, MN, 2009-01-01, 2012-12-31, Provide a comfortable welcoming atmosphere for guests., Inform guests of daily specials in detail and provide recommendations when requested; accurately relay the various ingredients and cooking methods employed., Inspect the ID of all patrons to ensure the requirements for alcoholic beverage consumption are always met., Train new service employees in all aspects of the position according to corporate policy., District trainer after one year of employment, Won Employee of the month twice in April 2009 and September 2011, Ensured that all guest expectations were met and exceeded by actively checking up with guests and quickly correcting issues
• Server, Perkins Café & Bakery, Bloomington, MN, 2008-01-01, 2009-12-31, Provided superior guest service, friendliness, and restaurant cleanliness by using the restaurant's proven systems and routines., Promptly greeted guests and took orders., Bussed tables and stocked service areas with supplies., Obtained shift lead positions shortly after employment, Developed business by establishing close and lasting relationships with guests
• Bartender/Server/Certified Trainer, Famous Dave's, Bloomington, MN, 2002-01-01, 2015-12-31, Modeled consistent superior guest service and conflict resolution., Stay up to date on new menu items and product information., Buss tables, run food, and drinks in a timely order., Initially hired as a hostess before advancing to a server; a short while later accomplished certified trainer, Successfully completed long shifts lasting over 14 hours without appearing tired