Deshauna Branham
Columbus,OH
Summary
Dynamic professional with a proven track record at United Healthcare, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and efficiently managing high-stress situations. A reliable and punctual team player, skilled in document scanning and partnership building, committed to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Mail Processing Clerk
United States Post Office
10.2022 - 10.2025
- Processed and organized incoming mail for distribution to appropriate departments.
- Employed automated equipment to categorize and arrange mail.
Transportation Bus Driver
Cota Mainstream
02.2020 - 10.2022
- Operated transit buses safely and efficiently to transport passengers across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted passengers with boarding, alighting, and fare collection to enhance customer experience.
Custodian
Ohio State University
01.2017 - 05.2019
- Operated cleaning equipment to maintain cleanliness and safety standards in campus facilities.
- Responded swiftly to emergency clean-up requests, demonstrating adaptability under pressure.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative
United Healthcare
07.2013 - 04.2017
- Processed claims and resolved issues in a timely manner
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Jimmy John's Gourmet Sandwiches
03.2008 - 05.2012
- Oversaw daily operations to ensure high-quality food preparation and customer service standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Bridgescape Road To Success Academy
Columbus, OH12.2012
Skills
Problem-solving skills
Timeline
Mail Processing Clerk
United States Post Office
10.2022 - 10.2025
Transportation Bus Driver
Cota Mainstream
02.2020 - 10.2022
Custodian
Ohio State University
01.2017 - 05.2019
Customer Service Representative
United Healthcare
07.2013 - 04.2017
Manager
Jimmy John's Gourmet Sandwiches
03.2008 - 05.2012
High School Diploma -
Bridgescape Road To Success Academy