Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loring Joyner

Charlotte,NC

Summary

Army veteran who is highly dedicated to giving 100% to any and all tasks. Devoted and detail-oriented Human Resources and Consultant with 5 plus years experience excelling at planning, multitasking and completing tasks to accomplish program initiatives. Professional who has excellent communication skills and works well alone or with others. Also resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

10
10
years of professional experience

Work History

Mail Processing Clerk

United States Postal Service, USPS
12.2024 - 10.2025
  • Operated high-speed mail processing equipment to ensure timely delivery of mail and packages.
  • Sorted and routed incoming and outgoing mail according to established procedures and postal regulations.
  • Monitored workflow efficiency, identifying bottlenecks and implementing solutions for improved operations.
  • Trained new employees on mail processing protocols, safety measures, and equipment usage.

IT Support Specialist

EBS
01.2023 - 01.2024
  • Led the strategic design and governance of a company-wide IT asset management program in ServiceNow, ensuring technology investments delivered measurable business value. Strengthened compliance posture, reduced audit exposure, and optimized the lifecycle performance of more than 1000 assets, driving operational efficiency and cost savings.
  • Resolved Tier 2/3 escalations for 2,000+ users, reducing incident resolution time by 25% across endpoints, AV systems (Crestron, Cisco), printers, and Microsoft Hubs.
  • Partnered with leadership to define IT roadmaps that improved asset performance by 15% while ensuring full compliance with organizational standards.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.

Customer Service Representative

Amazon
05.2020 - 08.2022
  • Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Trained new staff on customer service protocols, ensuring consistent delivery of high-quality support.
  • Utilized CRM systems to track customer interactions and maintain accurate records for follow-up actions.

Human Resources Specialist

United States Army
01.2016 - 03.2020
  • Maintained employee records using HR software to ensure data accuracy and compliance.
  • Responded to employee inquiries regarding benefits, policies, and procedures to provide timely assistance.
  • Conducted preliminary research on HR policies to support management in decision-making processes.
  • Participated in performance appraisal processes by gathering feedback from employees and managers.
  • Assisted with the development of training programs to enhance employee skills and career growth opportunities.

Education

Associates in Information Technology - Information And Communication Technology

Central Piedmont Community College
Charlotte, NC
08-2027

Human Resources Advanced Individual Training
Fort Jackson, South Carolina
11-2015

High School Diploma -

Olympic High School
Charlotte, NC
06-2015

Skills

  • Problem-solving skills
  • Accuracy and precision
  • Work independently
  • Workplace safety
  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation
  • Remote support
  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Payroll administration
  • Benefits administration
  • Complex Problem-solving
  • Performance management

Timeline

Mail Processing Clerk

United States Postal Service, USPS
12.2024 - 10.2025

IT Support Specialist

EBS
01.2023 - 01.2024

Customer Service Representative

Amazon
05.2020 - 08.2022

Human Resources Specialist

United States Army
01.2016 - 03.2020

Associates in Information Technology - Information And Communication Technology

Central Piedmont Community College

Human Resources Advanced Individual Training

High School Diploma -

Olympic High School

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