Summary
Work History
Education
Skills
Timeline
Generic

Dena Cole

Manistee,MI

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Work History

Cashier

Walgreens
Muskegon, MI
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

J&H Family Stores
Rockford, MI
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Lottery Sales & Service

Dental Assistant

Tim Dillivan, DDS
Norton Shores, MI
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Maintained a neat, clean and organized environment throughout the office.
  • Sterilized instruments according to established guidelines and protocols.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Dental Hygienist

DillivanRobert Mette, DDS
Rockford, MI
  • Provided patient education on proper oral hygiene techniques and preventive dental care.
  • Conducted x-rays to detect potential issues such as decay, cysts, tumors and bone loss.
  • Instructed patients in brushing and flossing techniques to maintain optimal oral health.
  • Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
  • Maintained accurate records of patient treatment plans using electronic medical records software.
  • Sterilized dental instruments before each procedure according to infection control protocols.
  • Assisted dentists during restorative procedures such as crowns, bridges, fillings, implants.
  • Customized dental prophylactic treatment to meet individual patients' needs.

Server

Sam's Joint
Rockford, MI
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Associate of Applied Science - Dental Hygiene

Grand Rapids Community College
Grand Rapids
05-2005

Skills

  • Excellent written and verbal communication skills
  • Organizational abilities
  • Records Maintenance
  • Demonstrated Customer Service
  • Accurate Drawer balancing
  • Product Knowledge

Timeline

Cashier

Walgreens

Cashier

J&H Family Stores

Dental Assistant

Tim Dillivan, DDS

Dental Hygienist

DillivanRobert Mette, DDS

Server

Sam's Joint

Associate of Applied Science - Dental Hygiene

Grand Rapids Community College

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Dena Cole