Dena Contreras
Eagan,MN
Summary
Dynamic and customer-centric professional with a diverse background in retail and hospitality industries. Demonstrated expertise in providing exceptional service and fostering positive customer relationships. Skilled in multitasking and prioritizing tasks to ensure efficient operations. Possess a strong commitment to integrity, teamwork, and continuous improvement.
Overview
5
5
years of professional experience
Work History
Server
Applebee's
11.2023 - Current
- Provided exceptional customer service in a fast-paced restaurant environment, demonstrating patience, friendliness, and understanding
- Worked collaboratively as a team player, assisting coworkers and contributing to a positive work environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Senior Brand Ambassador
American Eagle & Aerie SBS
06.2023 - 02.2024
- Delivered outstanding customer service, prioritizing the needs of customers and ensuring a positive shopping experience.
- Provided personalized service, demonstrating patience and understanding to meet individual customer needs.
- Worked seamlessly as part of a team, assisting colleagues and sharing knowledge to achieve common goals.
- Adeptly managed and prioritized a high volume of inventory, totaling over 2000 units, to ensure timely replenishment and availability on the sales floor.
Guest Service Representative
Coborn's
06.2022 - 06.2023
- Collaborated with coworkers to ensure efficient and effective service delivery, contributing to a positive work environment.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Server
Buffalo Alice
02.2023 - 05.2023
- Proactively maintained cleanliness and organization in the dining area during downtime, including cleaning and wiping down tables, sweeping, and restocking beverages.
- Collaborated with colleagues to assist in running food to both my own and other servers' tables, fostering teamwork and efficient service delivery.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate/Cashier
Hello Beautiful 605
05.2021 - 08.2021
- Managed opening and closing procedures for the boutique, ensuring smooth operations during hours of 11 AM to 4 PM.
- Answered customer questions about sizing, accessories, and merchandise care.
- Entered customer information into the system accurately to facilitate transactions and maintain organized records.
- Engaged with customers to build rapport and loyalty.
Nutrition and Food Service
Avera Brady
11.2020 - 11.2021
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Demonstrated patience and understanding in interactions with patients and staff, ensuring their needs were met with compassion and empathy.
Babysitter
Family Friend
05.2020 - 08.2020
- Looked after the wellbeing of one boy
- Prepared lunch
- Planned and participated in activities
- Arranged times to go to the aquatic center and parks.
Babysitter
Family Member
05.2019 - 08.2019
- Looked after the wellbeing of two young boys
- Prepared breakfast and lunch
- Planned and participated in daily activities for the children
- Arranged days to take the children to the aquatic center
- Made a daily trip to a different park.
Education
Business Minor -
University of South Dakota
Vermillion, SDSkills
- Patient
- Friendly
- Understanding
- Integrity
- Team Player
- Custom Service
- Communication
- Interpersonal Skills
- Cash Handling
Volunteer Experience
- Edie’s Book Shop, Vermillion Public Library, Helped an elderly woman pack and donate her lifetime collection of books
- Empty Bowl, Making ceramic bowls, Making a variety of soup, Serving the guests
- Theater, Looked after the wellbeing of roughly 30 children
Hobbies and Interests
- Art
- Ceramics
- Baking
- Tennis
- Volleyball
- Fashion
Timeline
Server
Applebee's
11.2023 - Current
Senior Brand Ambassador
American Eagle & Aerie SBS
06.2023 - 02.2024
Server
Buffalo Alice
02.2023 - 05.2023
Guest Service Representative
Coborn's
06.2022 - 06.2023
Sales Associate/Cashier
Hello Beautiful 605
05.2021 - 08.2021
Nutrition and Food Service
Avera Brady
11.2020 - 11.2021
Babysitter
Family Friend
05.2020 - 08.2020
Babysitter
Family Member
05.2019 - 08.2019
Business Minor -
University of South Dakota