Dena Fox
Derby,KS
Summary
Dedicated Customer Service and Payroll professional with proven skills in payroll processing, data entry accuracy, and customer relationship management. Known for effective communication and time management, committed to resolving issues for enhanced employee and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Payroll Clerk
Dillons Marketplace
Derby, KS
02.2023 - Current
- Verify employee timecards for accuracy and completeness.
- Resolved employee inquiries regarding payroll issues and discrepancies to ensure timely and accurate payroll processing.
- Safeguarded payroll operations and upheld employee trust by ensuring confidentiality of sensitive information.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Verified attendance, hours worked, and pay rates to accurately record information in payroll systems.
Customer Service Representative
Dillons Marketplace
Derby, KS
03.2022 - Current
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved problems with knowledgeable and friendly service, promoting high customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered questions, suggested solutions, and resolved issues quickly, increasing customer satisfaction ratings.
Receptionist
Fleet and Family Services
San Diego, CA
03.2015 - 05.2015
- Managed incoming calls, directing them to appropriate staff or departments efficiently.
- Maintained visitor logs and appointment schedules, ensuring efficient management of front desk operations.
- Executed data entry tasks across multiple computer systems, supporting accurate information flow and record-keeping.
VHS Distributer
Self Employed
Goose Creek, SC
10.2001 - 05.2011
- Successfully processed thousands of sales with 99% accuracy
- Navigated seasonal sale climate and adjusted accordingly
- Handling deadlines in a timely fashion while maintaining excellent customer contact
Education
High School Diploma -
St. Cloud High School
St. Cloud, FL06-1985
Skills
- Payroll processing for 220 employees
- Timecard verification
- Attendance tracking
- Microsoft Excel
- Customer relationship management
- Critical thinking
- Attention to detail
- Time management
- Effective communication
- Data entry accuracy
- Typing skills > 70wpm
Timeline
Payroll Clerk
Dillons Marketplace
02.2023 - Current
Customer Service Representative
Dillons Marketplace
03.2022 - Current
Receptionist
Fleet and Family Services
03.2015 - 05.2015
VHS Distributer
Self Employed
10.2001 - 05.2011
High School Diploma -
St. Cloud High School