Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Dena Henderson

Sicklerville,NJ

Work Preference

Desired Job Title

Risk Control ManagerQuality CoordinatorQuality Administrative AssistantHuman Resources AssistantSurgical Front Desk Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Sicklerville, NJ
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany Culture401k matchHealthcare benefitsWork from home optionPaid time off

Summary

Experienced professional with a strong track record in maintaining efficient business operations. Expertise in budget administration, staff training, and procedural monitoring to enhance operational efficiency. Proven skills in inventory management, loss prevention, and vendor negotiation.

Overview

10
10
years of professional experience
2
2

Certifications

Work History

Risk Control Manager

Delta Community Supports
Warminster, Pennsylvania
02.2026 - Current
  • Designed and developed agency-wide hazard vulnerability analysis to identify, evaluate, mitigate, and monitor operational risks.
  • Managed implementation and ongoing cycle of hazard vulnerability analysis for continuous improvement.
  • Spearheaded claims analysis process, reducing losses from workers’ compensation and property damage incidents.
  • Collaborated with leadership to refine risk profiles, appetite, and key metrics for risk management.
  • Reviewed and recommended risk policies in partnership with leaders to ensure compliance with industry standards.
  • Coordinated workplace inspection program aligned with hazard vulnerability analysis cycle for effective evaluation.
  • Acted as liaison on health and safety committees, organizing quarterly reporting meetings with department leadership.
  • Partnered with external professionals for risk assessments and collaborated with management on insurance solutions.

Quality Coordinator

Delta Community Supports
Raritan, New Jersey
09.2024 - 02.2026
  • Responsible for monitoring the operational integrity of our residential and vocational programs.
  • Ensure that all programs operate in full compliance with applicable state regulations, agency policies, and procedural standards.
  • Evaluate program performance, driving continuous improvement, and ensuring consistent implementation of best practices across all service areas.
  • Collaborate with clinical teams to monitor service quality, analyze compliance data trends, identify potential risks, ensure patient safety, and develop strategic solutions to enhance operational efficiency and service quality.
  • Assist in facilitating staff training on quality standards, mentor team members, and provide guidance on compliance best practices and regulations.
  • Maintain detailed documentation of audit findings, corrective actions, and compliance status reports for regulatory compliance.

Quality Administrative Assistant

Safran Aerospace Evacuation
Wall Township, New Jersey
08.2022 - 09.2024
  • Coordinate audits and document control, boosting system efficiency and compliance.
  • Lead document management initiatives and develop comprehensive SOPs to enhance quality assurance processes and streamline departmental workflows.
  • Partnered with production teams to optimize quality documentation systems and establish effective tracking mechanisms for non-conformance issues.
  • Monitor and maintain quality records while providing technical guidance to ensure adherence to industry standards and regulatory compliance requirements.
  • Coach Quality new hires on the effective way to utilize critical department systems.
  • Design and implement process improvement strategies to enhance quality management efficiency and reduce documentation bottlenecks.
  • Drive continuous improvement in quality assurance through systematic monitoring of nonconformance and development of targeted corrective actions.

Human Resources Assistant

Future Care Consultants
07.2021 - 07.2022
  • Managed end-to-end payroll operations while maintaining accurate employee data and generating detailed analytical reports for management review.
  • Orchestrated office operations through effective communication, equipment management, and resource optimization.
  • Developed and maintained robust documentation systems for HR processes, improving information accessibility, and departmental efficiency.
  • Executed multi-faceted HR support functions including skills assessment, examination coordination, and comprehensive record management.

Surgical Front Desk Assistant

The Plastic Surgery Center
08.2016 - 05.2021
  • Facilitated smooth patient transitions by implementing efficient scheduling protocols and providing compassionate front-desk support in a fast-paced surgical environment.
  • Enhanced patient satisfaction through responsive communication, timely appointment management, and proactive resolution of insurance inquiries.
  • Coordinated with medical staff to optimize daily schedules and ensure seamless patient flow while maintaining compliance with healthcare regulations.
  • Mentored new front desk staff on surgical scheduling protocols and patient communication best practices, improving team efficiency.

Education

B.S. - Psychology and Criminal Justice

Montclair State University
Montclair, New Jersey
12-2023

A.S. - Criminal Justice

Brookdale Community College
Lincroft, New Jersey
05-2021

Skills

  • Risk Assessment
  • Risk Mitigation
  • Compliance
  • Audits & Inspections
  • Quality Management Systems
  • Data Analysis
  • Reporting & Investigations
  • Continuous Improvement
  • Safety Training
  • Project Coordination
  • Organization & Time Management
  • Attention to Details
  • Collaboration

Certification

  • Adult First Aid/CPR/AED with Anaphzylaxis and Epinephrine
  • CIMU Certified

Timeline

Risk Control Manager

Delta Community Supports
02.2026 - Current

Quality Coordinator

Delta Community Supports
09.2024 - 02.2026

Quality Administrative Assistant

Safran Aerospace Evacuation
08.2022 - 09.2024

Human Resources Assistant

Future Care Consultants
07.2021 - 07.2022

Surgical Front Desk Assistant

The Plastic Surgery Center
08.2016 - 05.2021

B.S. - Psychology and Criminal Justice

Montclair State University

A.S. - Criminal Justice

Brookdale Community College

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Dena Henderson