Dena Jasinski
Strongsville,OH
Summary
Seasoned Facilities Specialist and Maintenance Administrator with a proven track record at AT&T, excelling in problem-solving and team collaboration. Demonstrated success in enhancing technician support through innovative technology and continuous process improvement, surpassing performance targets. Expert in fiber infrastructure, adept at training teams for peak efficiency.
Overview
20
20
years of professional experience
Work History
Facilities Specialist
AT&T
Brecksville, OH
12.2017 - Current
- Resolved complex issues for outside technicians at customer sites by quickly analyzing situations and providing effective solutions to restore service.
- Analyzed and resolved order errors for intercompany groups.
- Managed and conducted field chats with intra-company groups to resolve and clarify address conflicts, facility delays, and other order errors.
- Leveraged new technologies to enhance support for technicians.
- Generated facility work order requests for engineering to ensure order fulfillment.
- Relied upon to effectively communicate with technicians, to successfully find new assignments, resulting in greater order accuracy and efficiency.
- Implemented successful strategies to gain knowledge of complex job responsibilities by effectively using that knowledge to resolve issues and order errors.
- Trained and assisted coworkers with new technology rollouts, and other complex job functions.
Maintenance Administrator
AT&T
Brecksville, OH
01.2005 - 12.2017
- Assisted at escalation desk and resolved complex repair issues by coordinating with multiple intra-company groups.
- Trained incoming agents on the new Southeast East systems to handle repair calls and test lines.
- Surpassed monthly performance targets consistently.
Education
Some College (No Degree) - Communications
Baldwin Wallace College
Berea, OHSkills
- Problem solving
- Team Collaboration
- Continuous Process Improvement
- Collaborative leadership
- Training
- Team building
- Fiber-trained and outside facility infrastructure knowledge
Timeline
Facilities Specialist
AT&T
12.2017 - Current
Maintenance Administrator
AT&T
01.2005 - 12.2017
Some College (No Degree) - Communications
Baldwin Wallace College
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