Dena Johns
Alvin,TX
Summary
Seasoned Credit Underwriter with substantial exposure to the finance industry. Possess strong analytical skills for evaluating creditworthiness and making informed decisions, alongside a thorough understanding of risk assessment principles. Notably contributed to minimizing financial losses in previous roles through effective underwriting practices. Strengths include proactive problem-solving, sound judgment, and a commitment to maintaining up-to-date knowledge of industry regulations and trends.
Overview
9
9
years of professional experience
Work History
Registration Specialist
Memorial Hermann Surgical Hospital
09.2024 - Current
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
Branch Manager
World Finance
02.2021 - 09.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Established strong working relationships with external partners such as vendors and suppliers.
- Managed staff scheduling, hiring and training processes.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Branch Manager
Credit Central, LLC
05.2018 - 01.2021
- Ensured timely submission of all documents needed for closing transactions.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Provided exceptional customer service to ensure customer satisfaction.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Designed sales and service strategies to improve revenue and retention.
Business Manager
Bobbi Brown Professional Cosmetics
09.2015 - 01.2018
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Collaborated with marketing team to develop promotional materials for clients.
- Managed inventory of cosmetics supplies including restocking shelves when necessary.
- Created custom looks for clients based on their individual needs and preferences.
- Advised customers on appropriate colors and textures for their individual skin tones and facial features.
- Managed budgets, resources, and timelines related to assigned projects.
- Created detailed reports and presentations outlining results from consulting engagements.
Education
Alta Loma High School
Alta Loma, CA01-2021
Skills
- Relationship building and management
- Account analysis expertise
- Customer Service
- Account Review
- Business development expertise
- Payment management
- Appointment Coordination
- Data Entry
- Staff Training
- Attention to Detail
- Client relationship building
Timeline
Registration Specialist
Memorial Hermann Surgical Hospital
09.2024 - Current
Branch Manager
World Finance
02.2021 - 09.2024
Branch Manager
Credit Central, LLC
05.2018 - 01.2021
Business Manager
Bobbi Brown Professional Cosmetics
09.2015 - 01.2018
Alta Loma High School
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