Dena Leday
Houston,TX
Summary
Accomplished Store Manager with a proven track record at AutoZone, enhancing store operations and customer satisfaction through expert inventory management and exceptional leadership skills. Skilled in team building and coaching, successfully mentored staff to exceed sales targets. Demonstrated excellence in customer service management, significantly improving client relations and operational efficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
AutoZone
Houston, TX
05.2004 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Manager
Dillards Department Store
Houston, TX
02.2002 - 04.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Group Home Manager
Educator Group Home
Tomball, TX
07.1997 - 10.2001
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored and coached staff to improve performance and interactions with residents.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
Education
Worthing High School
Houston, TXSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- Goals and performance
- Team Building and Leadership
- Leadership Development
- Operations Management
- Store displays
- Policies and Procedures
- Staff Supervision
- Sales expertise
Timeline
Store Manager
AutoZone
05.2004 - 06.2022
Assistant Manager
Dillards Department Store
02.2002 - 04.2004
Group Home Manager
Educator Group Home
07.1997 - 10.2001
Worthing High School