Dena Monroe
341394 East Country Meadows Meeker,OK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
24
24
years of professional experience
Work History
Specimen Processor/Collector
Comprehensive Pain Center
01.2024 - Current
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
Specimen Collector
Tribal Diagnostics
03.2023 - 03.2024
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Implemented quality control measures to identify potential errors or areas needing improvement within the collection process, leading to increased accuracy rates across the board.
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
Administrative Assistant
Oklahoma Medical Pain Management
01.2010 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Production Worker
Crystal Works
01.2000 - 01.2010
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
Administrative Assistant -
Gordon Cooper Technology Center
Shawnee, OK04.2010
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05.1993
Skills
- Laboratory safety protocols
- Workload prioritization
- Clinical Laboratory Experience
- Team Management
- Chart development
- ICD-10
- Medical Insurance
- Medical Terminology
- Customer Service
- Data Entry
- Customer and client relations
- Scheduling
- Appointment Scheduling
- Recordkeeping
Timeline
Specimen Processor/Collector
Comprehensive Pain Center
01.2024 - Current
Specimen Collector
Tribal Diagnostics
03.2023 - 03.2024
Administrative Assistant
Oklahoma Medical Pain Management
01.2010 - 08.2022
Production Worker
Crystal Works
01.2000 - 01.2010
Administrative Assistant -
Gordon Cooper Technology Center
High School Diploma -
Rancho Verde High School
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