Dena Santiago

Manage record keeping for the Gift of Swimming in accordance with our various grant requirements.

• Manage swim lesson schedule.
• Analysis of student assessments.
• Collected payments for services and updated accounts.
• Maintained confidentiality and discretion working with sensitive material.
• Dealt professionally with team members and clients to enhance relationships.
• Greeted visitors at reception, answering questions and providing directions.
• Fielded incoming telephone calls to answer questions, direct callers and take messages for staff.

• Responded to internal and external customers in a timely, accurate, courteous, and empathetic manner.
• Utilized various computer programs simultaneously to verify and troubleshoot bookkeeping issues.
• Collected and verified monies received from all parties.
• Responsible for all payments to vendors.
• Responsible for all bank accounts and preparation of financial reports.
• Managed all monies collected.
• Reported, compiled, and maintained records of worker compensation accidents

• Managed training for a new electronic record keeping system having trained 8 doctors’ office staff
• Educated employees using classroom training, demonstrations, and on-the-job training.
• Managed onboarding of new hires effectively through orientations and comprehensive training.
• Spearheaded personal development classes for staff members in customer service, and various Microsoft products.
• Obtained my PHR (lapsed after leaving position).

• Determined applicant’s acceptance/denial.
• Reached out to prospective students through community events, orientations, and academic fairs.
• Prepared letters and certifications of acceptance and enrollment.
• Advised students on, and enrolled students in, their first class.
• Reported enrollments to the Army for payment to the University.

• Chair side Assisting
• Appointment scheduling