Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dena Tawfik

Miami,FL

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

6
6
years of professional experience

Work History

Bartender/ Bottle Server

The Wharf/Regatta Grove
09.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.

Rooftop-Cocktail Server

Rosa Sky
03.2024 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bartender

SHOTS
01.2021 - 08.2022
  • Measured and mixed house ingredients to prepare custom and menu drink orders
  • Neatly sliced and pitted fruit for garnishing drinks
  • Operated cash register and Point of Sale (POS) system for transactions and made proper changes for cash transactions
  • Delivered VIP bottle service in an upscale environment, catering to large guest parties and celebrity clientele

Server/Bartender

Hooters
04.2019 - 03.2020
  • Greeted customers, answered questions and recommended specials to increase profits
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Operated POS terminals to input orders, split bills and calculate totals

Education

Bachelor of Arts - Sociology

Barry University
Miami, FL
05-2023

Skills

  • Mixology
  • Hospitality Industry Experience
  • Customer Support Expertise
  • Calm under pressure
  • Efficient Service Delivery
  • Strong multitasking
  • Strong work ethic
  • Customer service

Languages

Arabic
Native or Bilingual
Spanish
Elementary

Timeline

Rooftop-Cocktail Server

Rosa Sky
03.2024 - 01.2025

Bartender/ Bottle Server

The Wharf/Regatta Grove
09.2021 - Current

Bartender

SHOTS
01.2021 - 08.2022

Server/Bartender

Hooters
04.2019 - 03.2020

Bachelor of Arts - Sociology

Barry University

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Dena Tawfik