Dena Valenzuela
Westminster,MA
Summary
Proven leader in addiction recovery, adept at task delegation and fostering multicultural competence, significantly enhanced client satisfaction at Recovery Beach. Leveraged innovative problem-solving and effective communication to address client challenges, demonstrating exceptional client advocacy and referral networking. Achieved notable improvements in staff training and client care efficiency. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Client Care Services
Recovery Beach
Garden Grove, CA
08.2019 - 03.2024
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Conducted regular staff training sessions to maintain high levels of competence within the Client Care team.
- Championed innovative problem-solving approaches, leading to more efficient resolution of client challenges.
- Managed facility purchases and staff scheduling.
Counselor II
Recovery Solutions Of Santa Ana
Santa Ana, CA
03.2018 - 05.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Facilitated groups and documented groups.
Drug and Alcohol Counselor
Straight Talk-Gerrys House
Santa Ana, CA
04.2016 - 01.2018
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Enhanced communication with medical professionals to ensure comprehensive care for clients with co-occurring disorders.
Education
GED -
Westminster High School
Westminster, CA05.1984
Skills
- Task Delegation
- Professional boundaries
- Addiction Recovery Support
- Referral Networking
- Client Advocacy
- Multicultural Competence
Certification
CPR and First Aid certification
RADT
Timeline
Director of Client Care Services
Recovery Beach
08.2019 - 03.2024
Counselor II
Recovery Solutions Of Santa Ana
03.2018 - 05.2019
Drug and Alcohol Counselor
Straight Talk-Gerrys House
04.2016 - 01.2018
GED -
Westminster High School