Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Meila Keeney

Milwaukee

Summary

Dynamic professional with a proven track record at Northwestern Mutual, excelling in customer account management and complaint resolution. Skilled in project management and relationship building, I leverage my Microsoft Excel proficiency and problem-solving abilities to drive revenue growth and enhance service delivery, consistently achieving high client satisfaction.

Overview

4
4
years of professional experience

Work History

Sr Client Care Services Representative

Northwestern Mutual
Franklin
03.2023 - Current
  • Updated customer accounts as needed when changes occurred in their account information or preferences.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Performed data entry tasks accurately and efficiently into company databases.
  • Maintained records of customer interactions and transactions for future reference.
  • Identified potential sales opportunities through conversations with customers.
  • Managed workflow processes to meet deadlines while ensuring quality standards were met.

Project Management & Coordinator

Interior Logistics Group-Crew2
Pewaukee
07.2022 - 03.2023
  • Updated budgets with installers and work plans for optimal planning and goal attainment weekly
  • Managed and oversaw junior project consultants and delegated tasks for timely execution.
  • Solicited client feedback on consultant performance and reviewed, implemented and executed changes to enhance project delivery
  • Took proactive approach to assessing and correcting problems at all stages daily

Sales Lead

Twigs Boutique
Brookfield
08.2021 - 07.2022
  • Maintaining coordination within sales team
  • Proactively kept strong relationships with clients
  • Testing and evaluating employees potential, to receive at least $1000 in sales daily
  • Prepare and submit performance reports to senior management 5 days per week.

Education

Bachelor of Arts - Sociology, Organizational Communication And Journalism

University of Wisconsin
Eau Claire, WI
05.2021

Skills

  • Business development and logistics
  • Revenue growth strategies
  • Financial leadership
  • Microsoft Excel proficiency
  • Workflow management
  • Project management
  • Problem solving
  • Relationship management
  • Time management
  • Process improvement
  • Task delegation
  • Work ethic
  • Service scheduling
  • Attention to detail
  • Multitasking and organization
  • Listening skills

Accomplishments

  • Peer recognition for dedication to both individual tasks and collaborative efforts.
  • Met goal Metrics every quarter.
  • Promoted for additional responsibilities cross training and leadership for training new hires coming into same role.

References

References available upon request.

Timeline

Sr Client Care Services Representative

Northwestern Mutual
03.2023 - Current

Project Management & Coordinator

Interior Logistics Group-Crew2
07.2022 - 03.2023

Sales Lead

Twigs Boutique
08.2021 - 07.2022

Bachelor of Arts - Sociology, Organizational Communication And Journalism

University of Wisconsin

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