Summary
Overview
Work History
Education
Skills
Timeline
Generic

Acacia Balsewicz

Milwaukee

Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

6
6
years of professional experience

Work History

Sr Client Care Services Representative

Northwestern Mutual
Franklin
05.2022 - Current
  • Maintained comprehensive records of customer interactions and transactions for future reference.
  • Processed payments for services using multiple payment methods while ensuring accuracy.
  • Assisted customers with service requests, product orders, and billing inquiries to enhance satisfaction.
  • Escalated complex issues to higher management levels when necessary to ensure resolution.
  • Monitored incoming emails and responded promptly to inquiries within established timeframes.
  • Updated customer accounts based on changes in information or preferences to ensure accuracy.
  • Trained new employees on effective procedures for handling customer inquiries.
  • Reviewed monthly performance metrics against organizational goals to identify improvement areas.

Graphic Designer and Content Creator

Graphics By Acacia
Milwaukee
01.2021 - Current
  • Owner and founder
  • Created graphics, logos, and layouts for product illustrations and websites.
  • Designed print materials including brochures, flyers, and posters for marketing campaigns.
  • Edited photographs for digital media platforms such as web banners and social media posts.
  • Researched industry-related topics to generate original content ideas.
  • Maintained current knowledge of graphic design trends and technologies.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Posted engaging, timely content on social media, blogs, and websites.

Operations Manager

FEI Behavioral Health
Milwaukee
08.2021 - 03.2022
  • Supervised daily workflow of employees to maximize productivity and uphold quality standards.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.
  • Developed key performance indicators to assess effectiveness of operational processes.
  • Ensured compliance with company policies and industry regulations, maintaining operational integrity.

Tech Connected College Coach

College Possible Wisconsin
Milwauke
08.2019 - 08.2021
  • Maintained accurate records of transactions in Salesforce for over 150 college students.
  • Conducted research on enrollment procedures, financial aid, and scholarship applications.
  • Developed social media outreach campaigns to enhance engagement with students.
  • Created digital advertising graphics to promote outreach initiatives.
  • Facilitated brainstorming sessions for innovative outreach campaign ideas.
  • Ensured completion of enrollment and financial aid tasks to support student persistence.
  • Assisted students in resume building to enhance job readiness.

Education

Bachelor of Science - Marketing

Northern Michigan University
Marquette, MI
05-2019

Skills

  • Customer relationship management
  • Payment processing
  • Customer account updating
  • Performance analysis
  • Employee training
  • Conflict resolution
  • Social media marketing
  • Graphic design
  • Problem solving
  • Digital content creation
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration

Timeline

Sr Client Care Services Representative

Northwestern Mutual
05.2022 - Current

Operations Manager

FEI Behavioral Health
08.2021 - 03.2022

Graphic Designer and Content Creator

Graphics By Acacia
01.2021 - Current

Tech Connected College Coach

College Possible Wisconsin
08.2019 - 08.2021

Bachelor of Science - Marketing

Northern Michigan University

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