Dena C. Keith, ABOC

• Strategic Optical Flow Process
• Concentration on capture rate, average per patient, AR and Transitions
• Proficient in maximizing the patient's vision plan to ensure they receive the best.
• Proficient in patient dialogue and scripting
• Structured optical scheduling.
• Ensure all eyeglass prescriptions are filled and inspected in accordance with the prescribing doctor and ANSI standards.
• Ensure all eyeglass orders are being delivered to the patient as expected.
• Proficient in digital lens customization - pupillary distance, seg heights, vertex distance and pantoscopic tilt.
• Educated patients on proper use, care and maintenance of eyeglasses.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Maintained a safe, clean and organized environment to increase patient comfort.
• Confirmed quality control standards were being met for all eyewear.
• Operate lensometers, both manual and digital, to ensure final inspection of eyewear.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Educated clients about how to adapt, wear, and care for their eyeglasses.
• Assisted with check-in and check-out procedures, verified patient information, and submitted lens orders.
• Adjusted frames to fit patient by bending and shaping with hands, tools, and heat.

• The beginning of developing my craft.
• June 2000 - Enrolled in the Department of Labor Apprenticeship program for opticianry.
• Completed 6000 hours required in pursuit of becoming a Virginia Licensed Optician.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Learned to calibrate seg heights, vertex and pupillary distances and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Maintained safe, clean and organized environment to increase patient comfort.
• Confirmed quality control standards were met for all eyewear and contact lenses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Set up attractive displays and offered excellent customer service to increase satisfaction.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Working toward completing my bachelors degree as of 2021.