Denae Lopez
Santa Fe,NM
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, creativity, and interaction with others. Personable, energetic, and committed to delivering excellence in all areas of customer service as well as administrative support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Media Designer
Freedom Church
Santa Fe , NM
2017.08 - Current
- Set and maintained high standards of quality for over a number of projects.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Designed website layouts, templates and unique branded looks.
- Put together videos for social media, advertising and informational purposes.
- Used software to create multiple realistic characters with full range of emotions and movement.
Account Technician
City Of Santa Fe
Santa Fe , NM
2021.08 - Current
- Collected payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, printing, and filing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Accent Vision Specialists
Santa Fe , NM
2020.11 - 2020.12
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Examined, categorized and sorted incoming documents.
- Completed transactions, exchanges and returns to support payment processing.
- Confirmed appointments, communicated with clients and updated client records.
- Managed filing system, entered data and completed other clerical tasks keeping confidentiality and HIPPA laws.
Receptionist
ATC Charter School
Santa Fe , NM
2020.02 - 2020.03
- Confirmed appointments, communicated with clients and updated client records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered phone promptly and directed incoming calls to correct offices.
- Processed cash, credit and touchless transactions to fulfill customer orders using calculators and other office equipment.
- Completed transactions, exchanges and returns to support payment processing.
Receptionist
Sierra Vista Retirement Community
Santa Fe , NM
2019.03 - 2019.11
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally providing friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
Education
Biblical Studies
Colorado Christian University
Denver, COHigh School Diploma -
Santa Fe High School
Santa Fe, NM05.2017
Skills
- Graphics design
- Fluent in software
- Microsoft Office
- Planning and Coordination
- Interpersonal Communication
- Customer Service
- Compassion
- Self-motivated professional
- Quality assurance
- Call Control
- Bank Deposits
- Customer Inquiries
Certification
- First Aid/CPR Certified
- AED Certified
Timeline
Account Technician
City Of Santa Fe
2021.08 - Current
Receptionist
Accent Vision Specialists
2020.11 - 2020.12
Receptionist
ATC Charter School
2020.02 - 2020.03
Receptionist
Sierra Vista Retirement Community
2019.03 - 2019.11
Media Designer
Freedom Church
2017.08 - Current
Biblical Studies
Colorado Christian University
High School Diploma -
Santa Fe High School
- First Aid/CPR Certified
- AED Certified
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