Denali Moore
Madison,AL
Summary
I am a versatile, well experienced person in many fields in the work force. You can expect confidence, drive, leadership, and hard work overall. I learn as much as I can and I make sure to apply these teachings wherever I can whether that be the standards of the company, safety, or simply the culture.
Overview
6
6
years of professional experience
Work History
Quality Control Team Leader
Systems Automotive Interiors Alabama
Athens, AL
02.2021 - 04.2024
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Adhered to all safety protocols to minimize equipment damage and avoid injuries.
- Inspected and repaired products to meet customer expectations.
- Used specialized tools to take precise measurements of various aspects of the product.
- Documented nonconformities immediately and recommended techniques for prompt resolution.
- Reviewed drawings and blueprints to determine appropriate level of inspection required.
- Performed detailed analysis on 200% inspection of products.
- Gained experience with the Faro Arm and gauge measurements to perform extensive inspections that meet the customers standards.
- Previously/Currently certified on every process that toyota has to offer and suggested safer and more efficient methods to implement.
- Implemented multiple techniques to make rear inspection 3 more efficient.
- Traveled to the SAI plant in Mississippi to experience full production and gather information and new methods to better the production at SAI in Alabama.
- Studied the SDS (Sample Data Sheet) to apply customer specifications to the quality line as well as the quality lab.
- Studied the TIS (Technical Instruction Sheet) in order to acquire knowledge of the technical breakdown and measurements of the Toyota and Mazda front and rear seats.
- Studied the leadership techniques of team leaders, group leaders, and managers.
- Took part in the complete breakdown of seats and learned what a quality seat should look like inside and out.
- Began working as a Quality lab inspector and partook in the inspection of seats that were some of the first to be placed in new vehicles.
- Gained experience with the Faro arm and gauge measurements of both Toyota and Mazda, front and rear seats.
- Helped specify and organize the Mazda front seat engineering standards.
- Participated in multiple builds on the Quality line and in the Quality lab.
- Gained leadership practice as active team lead on quality line.
- Built relationships with managers and team members to create a comfortable and friendly work environment.
- Developed a safety commitment and put it into effect in every possible aspect.
- Studied the safety dojo and other safety means to apply to the line and the quality lab.
- Memorized all quality checks for each process.
- Memorized manufacturing team lead and group lead procedures for future reference.
- Gained more training experience on the manufacturing line.
- Memorized new safety procedures to avoid injury.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
- Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.
- Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Managed multiple new or existing organizational process improvement initiatives based on company strategic plans.
- Analyzed issues and recommended corrective actions to improve final results.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Evaluated Toyota seats against quality requirements to maximize efficiency.
- Trained employees in proper equipment use and product testing procedures.
- Gained experience with delegation and overall team leadership.
- Gained experience with time and people management.
- Made improvements to multiple processes and systems.
Sales Representative
Best Choice Roofing
Madison, AL
06.2024 - 11.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Provided technical advice on roofing installation, maintenance and repair.
- Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
- Prepared detailed cost estimates for various roofing projects according to specifications.
- Managed customer relations by responding promptly to inquiries, complaints and requests for information.
- Organized product demonstrations to showcase the benefits of different roofing products and services.
- Adhered to safety regulations when performing inspections on roofs or installations.
- Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
- Followed up with customers after installation and repair work was completed for feedback.
- Ensured compliance with local building codes during installation process.
Quality Control Lab Technician/Team Leader
Systems Automotive Interiors
Athens, AL
02.2023 - 04.2024
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Facilitated investigations into customer complaints and recommended countermeasures containing root cause determinations and issue resolutions.
- Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Mastered and trained others on use of micrometers, calipers, gauge blocks and pins, optical comparators, torque meters and tensile testing equipment.
- Trained, mentored and evaluated many SAIA staff members in quality and manufacturing, and assisted in recruiting and hiring new personnel.
- Studied processes and systems using quality tools to analyze production costs, identified non-value-added activities and made process improvement recommendations.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
- Standardized the team lead position in the quality lab for leaders to come.
- Offered team lead and team member support to manufacturing and quality lines while still attending to quality lab responsibilities.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Participated in out-of-specification and failure investigations and recommended corrective actions.
- Trained other analysts to perform laboratory procedures.
- Enforced rules, regulations, and procedures consistently in order to further standardize the lab and SAIA as a whole.
- Abided by all rules, regulations, and procedures in order to set a golden standard and set a great example for future leaders.
- Communicated and built relationships effectively in all departments in order to create a strong support system for all.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed standard work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Tracked project schedules and encouraged teams to complete tasks on time.
- Trained lab members on the line to increase productivity and support options for the line.
- Trained group lead and lab team members on lab processes.
- Sent daily emails in order to keep upper management and day shift updated.
- Developed a better option for first and second shift paperwork storage.
- Developed a better option for the sound booth sheets which essentially rid the lab of more paper documents.
- Cleaned and organized years of paperwork/digital paperwork for space and location purposes.
- Conducted meetings about procedural and behavioral actions.
- Audited team members on a daily basis in order to ensure standardization.
- Performed troubleshooting on lab equipment.
- Created and organized templates for Mazda and Toyota Faro measurements.
- Developed and edited work instructions on all lab processes.
- Organized all lab tools and assets.
Manufacturing Operator
Systems Automotive Interiors Alabama
Athens, AL
12.2022 - 02.2023
- Operated automated manufacturing equipment to produce parts in accordance with established standards.
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
- Troubleshot problems related to machinery operations and took corrective action when necessary.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Collaborated with engineering teams to develop improved processes for better efficiency and accuracy in production runs.
- Verified that all necessary supplies were stocked for uninterrupted production flow.
- Analyzed data collected from previous production runs to identify areas needing improvement.
- Kept work area clean and organized according to established guidelines.
- Participated in regular team meetings focused on improving productivity goals.
- Reported any identified issues with quality control procedures immediately.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Acted as active team lead in the event one was not present.
- Learned protocol for HMI and line issues in order to solve frequent issues and reduce down time.
- Certified in all manufacturing processes and quality checks.
- Established relationships with the manufacturing team, quality, PC, and TBAKI in order to communicate effectively and reduce down time.
- Developed more cost-cutting tactics.
- Trained and enforced standard of work to ensure that all team members are working safely and efficiently.
- Developed better problem solving skills in terms of manufacturing processes and people.
- Trained (not certified) on 3 Mazda manufacturing processes.
- Developed a better understanding of manufacturing through cross training on Mazda and in quality.
- Helped develop team leads and a leadership mentality within team members.
- Enforced rules and procedures to reduce safety risks.
- Participated and facilitated 5s activities.
- Set team member rotations for each quarter.
- Consistently documented down time on the production board.
- Completed and facilitated the GO, SEE, ACT board operations.
- Communicated with maintenance to quickly and effectively resolve mechanical issues.
- Developed better conflict resolution and communication skills.
- Trained on repair and tear down procedures.
- Developed a better understanding of the line as a whole due to manufacturing procedures.
Pool Technician
Johnson’s Pools and Spas
Huntsville, AL
03.2022 - 08.2022
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
- Stocked inventory of pool chemicals and cleaning materials.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Notated and informed management teams of mechanical issues and unsafe conditions.
- Performed upkeep and maintenance of mechanical rooms.
- Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
Banquet Server
Valley Hill Country Club
Huntsville, AL
11.2018 - 12.2020
- Set up for events, including preparing serving and appetizer trays and setting tables.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Package Handler
United Parcel Service, UPS
Huntsville, AL
12.2018 - 10.2020
- Loaded delivery trucks with prepared packages in numerical order from 1,000 to 8,000.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Resolved conveyor system issues by clearing jams and blockages.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Inspected outgoing shipments to maintain quality assurance standards.
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
- Maintained an organized and safe work environment in high volume circumstances.
- Ensured other team mates received and loaded packages correctly.
Education
High School Diploma -
Shades Valley High School
Irondale, AL05.2019
Skills
- Leadership
- Delegation
- Problem solving
- Articulation
- People skills
- Production
- Sampling protocols
- Inspection procedures
- Inspection documentation
- Reporting and analysis
- Schematic understanding
- Quality control
- Safety procedures
- Training and mentorship
- Disciplinary
- Time management
- Computer literacy
- Analytical
- Working collaboratively
- Project planning
- Conflict resolution
- Adaptation
- Safety
- Written
- Defect prevention
- Kaizen
- Precision measurement
- Strategic planning
- Statistical analysis
- Gage calibrations
- Quality control
- Equipment maintenance
- Inspection conduction
- Audit
- Attentive and observant
- Sales consultation
- Sample preparation
- Pipeline building
- Lead prospecting
- Sales closing
- Territory sales
- Post-sales support
- Closing sales
- Customer service
- Upselling and cross selling
- Customer relations
- Contact follow-up
- Client engagement
- Contract negotiations
- Cold calling
- Relationship building
- Sales strategy development
- Objection handling
Timeline
Sales Representative
Best Choice Roofing
06.2024 - 11.2024
Quality Control Lab Technician/Team Leader
Systems Automotive Interiors
02.2023 - 04.2024
Manufacturing Operator
Systems Automotive Interiors Alabama
12.2022 - 02.2023
Pool Technician
Johnson’s Pools and Spas
03.2022 - 08.2022
Quality Control Team Leader
Systems Automotive Interiors Alabama
02.2021 - 04.2024
Package Handler
United Parcel Service, UPS
12.2018 - 10.2020
Banquet Server
Valley Hill Country Club
11.2018 - 12.2020
High School Diploma -
Shades Valley High School