DENA N. KLINGER
Customer Care Specialist At MyCOI
Largo,FL
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Customer Care
Mycoi
Largo, FL
07.2021 - Current
- Multitasking emails, incoming and outgoing calls, and chats
- Working efficiently with Clients, Vendors and Agents to achieve insurance compliance
- Assisting with website support
- Assisting in training new-hires
Assistant
The Hilb Group DBA All Lines Insurance Group
Clearwater, FL
01.2019 - 06.2021
- Pulling reports and maintaining files in Applied Epic
- Issuance of Certificates & Evidence of Insurance in a timely manner
- Filing of policies and distribution to insured & third parties
- Email & Phone Communication with Insureds and third parties
- Maintaining and updating Policy information online for IPFS
- Pulling communication from various brokers and carriers to file and send to Insured
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
Youth Specialist
YMCA
Clearwater, FL
01.2017 - 01.2019
- Create and maintain a safe environment for the children
- Plan activities to carry out with children
- Resolve conflict between children
- Teach children (how to read, do activities, etc.)
- Communicate effectively with children, co-workers, supervisors and parents
Education
Bachelor of Arts - Interdisciplinary Social Sciences (Anthropology and Sociology
University of South Florida
Sarasota 08.2015 - 12.2017
Associate of Arts - General Studies
St. Petersburg College
St. Petersburg, FL 12.2007 - 12.2014
Skills
Applied Epic
Timeline
Customer Care
Mycoi
07.2021 - Current
Assistant
The Hilb Group DBA All Lines Insurance Group
01.2019 - 06.2021
Youth Specialist
YMCA
01.2017 - 01.2019
Bachelor of Arts - Interdisciplinary Social Sciences (Anthropology and Sociology
University of South Florida
08.2015 - 12.2017
Associate of Arts - General Studies
St. Petersburg College
12.2007 - 12.2014
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