DENA R SCHMIDT
Spokane,WA
Summary
Outgoing employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the . Dependable team member trained in register operations and customer service. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dependable and organized team player with the ability to communicate effectively and efficiently
Skilled at building relationships with employees across all levels of an organization
Overview
9
9
years of professional experience
Work History
Data Controller
Wpas
Spokane, WA
05.2022 - 05.2023
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Analyzed workflows and established priorities for daily operations.
- Partnered with project management teams on development of scope and timelines.
- Devised reports and visualizations to present requested data in sleek format.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Financial Services Representative I
First Interstate Bancsystem Inc.
Spokane, WA
08.2019 - 12.2021
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Improved operations by working with team members and customers to find workable solutions.
- Delivered presentations to key decision makers and offered financial recommendations.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Teller 2
First Interstate Bancsystem Inc.
Spokane, WA
11.2018 - 08.2019
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
Teller
Inland Northwest Bank
Spokane, WA
02.2018 - 11.2018
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Universal Account Expert
Umpqua Bank
Spokane, Wa
11.2017 - 02.2018
- Providing customer service through various avenues such as the phone or online banking, providing account information after verification.
- Resolving all account issue within compliance capacity while looking for opportunities to strengthen the customer relationship and finding products that the customers need.
- Secured personal and company goals with referrals to specialized departments.
- Demonstrated compliance with all federal, state, or company regulations.
Teller 1
US Bank
Spokane Valley, Wa
01.2014 - 01.2016
- Anticipate customer requirements while providing excellent customer service.
- Administered various routine transactions such as deposits, withdrawals, bank payments ect.
- In all programs, systems and procedures required to perform effectively.
- Balanced and maintained the ATM at branch location.
- Filled in as the temporary vault teller.
- Did all the ordering and selling with Diebold.
- Balanced on daily basis with all incoming and outgoing cash.
Education
Some College (No Degree) -
Spokane Falls Community College
Spokane WaHigh School Diploma -
BancsystemBancsystemShadle Park High School
2005
Skills
- Quick Learner
- Optimistic Attitude
- Exceptional Communication Skills
- Self-Starter
- Excellent customer service
- Multi-tasking
- Adapts to Environment
- Highly Organized
- Attention to Detail
- Strong Timeline Management
- Consistent Results
- Driven
- Reliable and Professional
- Continuous process improvement
- Database administration
- Troubleshooting
- Organization
- Communication
- Good work ethic
Timeline
Data Controller
Wpas
05.2022 - 05.2023
Financial Services Representative I
First Interstate Bancsystem Inc.
08.2019 - 12.2021
Teller 2
First Interstate Bancsystem Inc.
11.2018 - 08.2019
Teller
Inland Northwest Bank
02.2018 - 11.2018
Universal Account Expert
Umpqua Bank
11.2017 - 02.2018
Teller 1
US Bank
01.2014 - 01.2016
Some College (No Degree) -
Spokane Falls Community College
High School Diploma -
BancsystemBancsystemShadle Park High School
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