DENARIO CURTIS
Technical Support Specialist
Forest Hill,Tx
Summary
Results-driven professional with over 15 years of experience in Claims, Compliance, and Quality Assurance across industries including insurance, aerospace, healthcare, automotive, and logistics. Skilled in end-to-end claims handling, regulatory compliance (CMS, HIPAA, OSHA, FAA, ISO), litigation support, data analysis, and internal auditing. Proficient in using industry tools such as Guidewire, QNXT, Xactimate, Power BI, SAP, and SQL to improve operational efficiency. Proven track record of identifying and mitigating risks, enhancing quality systems, and optimizing workflows. Effective communicator and leader who excels in diverse work environments.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
1
1
Language
Work History
CLAIMS ADJUSTER
State Farm
Richardson, Texas
03.2024 - 07.2025
- Managed full lifecycle of personal and commercial auto claims including bodily injury, collision, and property damage.
- Interpreted policy language to ensure appropriate coverage decisions while maintaining compliance with DOI and state regulations.
- Used Guidewire and QNXT for accurate claim coding, file documentation, and compliance tracking.
- Conducted liability investigations using witness interviews, police reports, and accident re-creations.
- Collaborated with legal teams during mediation, depositions, and trial prep to mitigate legal risk.
- Developed strategic claim action plans to expedite resolution while controlling indemnity spend.
- Mentored new adjusters and contributed to cross-departmental training on claim best practices.
- Created SQL-based dashboards in Excel for reserve monitoring and claim analytics.
- Provided internal audit support and addressed QA feedback to maintain file quality.
- Worked with bodily injury, construction defect, general liability, and subrogation cases.
INDEPENDENT HOME CLAIMS INSPECTOR
Precision Property Assessments
Dallas, TX
01.2022 - 07.2025
- Performed residential and commercial inspections to evaluate storm, fire, flood, and liability-related damage.
- Documented loss details using Xactimate, Matter port, and Hover, ensuring accuracy for claim decisions.
- Validated damage scope and policy coverage while advising carriers on possible subrogation recovery.
- Maintained compliance with insurer SOPs, state regulations, and inspection protocols.
- Worked independently to schedule, inspect, and report findings across multiple geographic zones.
- Flagged inconsistencies and red flags in loss reports, supporting fraud mitigation efforts.
- Delivered field findings to underwriting, claim, and legal departments for multi-line carriers.
- Used cloud-based systems like Encircle and Google Workspace for real-time reporting and collaboration.
- Ensured adherence to HIPAA and data privacy protocols when interacting with insureds.
- Contributed insights to improve inspection checklists and standard operating procedures.
QUALITY CONTROL INSPECTOR
AST Space Mobile
Midland, TX
05.2023 - 12.2023
- Inspected aerospace components in accordance with FAA, ISO 9001, and MIL-STD guidelines.
- Utilized FARO Arm, digital metrology tools, and Tip QA to validate product dimensions and tolerances.
- Maintained logs in SAP and ensured full traceability of serialized components for audit readiness.
- Performed root cause analysis and initiated CAPAs to address nonconformances and prevent recurrence.
- Participated in AS9100D surveillance audits and facilitated corrective action documentation.
- Interpreted technical drawings, BOMs, and SOPs for manufacturing and quality compliance.
- Developed visual inspection criteria to reduce subjectivity and increase consistency.
- Supported internal compliance reviews with regulatory bodies and supplier audits.
- Authored inspection protocols and digital checklists to streamline QA workflow.
- Trained technicians on cleanroom requirements, safety protocols, and ESD compliance.
QA DOCUMENT INSPECTOR
Wesco Aircraft
Northlake, Illinois
01.2020 - 05.2023
- Audited part certification packages for DOD, OEM, and aerospace clients in compliance with ITAR, DFARS, and ISO 9001.
- Reviewed and flagged discrepancies in Co Cs, material test reports, and inspection records.
- Maintained SharePoint and SAP-based document control systems to support internal audits.
- Partnered with engineering and compliance to resolve documentation gaps.
- Built Excel-based trackers to monitor document lifecycles and audit preparation.
- Ensured all quality documentation adhered to government contract stipulations and export controls.
- Implemented document SOPs that reduced audit prep time by 30%.
- Supported quality system enhancements through internal CAPA tracking.
- Interfaced with external auditors to supply regulatory documentation.
- Created training materials and job aids for documentation compliance workflows.
QUALITY ASSURANCE LEAD
DHL ECommerce
Houston, TX
01.2017 - 12.2019
- Oversaw QA programs across three logistics hubs, driving consistency in operations and audit readiness.
- Created and managed Power BI dashboards for real-time tracking of parcel loss, SLA metrics, and compliance KPIs.
- Conducted process audits to identify gaps in labeling, routing, and fulfillment accuracy.
- Reduced misrouted packages and labeling errors through Six Sigma-based corrective actions.
- Facilitated ISO audit readiness and internal compliance documentation reviews.
- Coordinated customer complaint analysis and supported legal inquiries.
- Trained QA teams on inspection protocols, safety procedures, and regulatory requirements.
- Developed escalation protocols for quality incidents with legal or contractual implications.
- Supported EHS compliance through OSHA-aligned audit programs.
- Led cross-functional improvement initiatives and vendor compliance assessments.
QUALITY ANALYST
Mercedes-Benz U.S. International
Vance, AL
01.2015 - 05.2017
- Conducted line-side and supplier audits for parts used in high-precision vehicle assemblies.
- Used SAP and MES systems to track production issues and implement QA containment actions.
- Supported launch programs and PPAP submissions for new models.
- Wrote SOPs and conducted ISO/TS 16949 compliance training for plant employees.
- Participated in defect investigations, root cause analysis, and CAPA implementation.
- Developed KPI reports to track vendor quality performance and delivery timelines.
- Coordinated supplier quality reviews and escalation procedures.
- Enforced regulatory requirements and company policies to maintain brand standards.
- Created quality alerts and stop-ship protocols for critical defects.
- Audited workstation safety and quality compliance in collaboration with EHS.
SENIOR COMPLIANCE & MEDICAL CLAIMS ANALYST
WellPath Systems
Birmingham, AL
01.2012 - 12.2014
- Managed medical claim audits and adjudications for Medicare Advantage and D-SNP programs.
- Ensured compliance with CMS, NCQA, and HIPAA regulations for billing and service eligibility.
- Identified fraud, waste, and abuse trends and escalated findings to internal SIU.
- Built Access and Excel tools to track audit scores, overpayment recovery, and claim disputes.
- Facilitated training on CMS billing rules, ICD/CPT coding, and appeals process.
- Wrote policies and workflows for pre-pay and post-pay audit processes.
- Collaborated with IT and legal teams during federal audit preparations.
- Liaised with external auditors during annual CMS compliance reviews.
- Created job aids for claims analysts and coders to enhance compliance accuracy.
- Supported cross-functional compliance projects across claims, billing, and appeals teams.
Education
Bachelor of Science - MANAGEMENT INFORMATION SYSTEMS
Miles College
Birmingham, AL 01.2013 - 12.2017
High School Diploma -
Bullock County High School
Union Springs, AL05.2009
Skills
- Guidewire
- Python (Basic)
- SQL
- Access
- Excel (Advanced)
- Tableau
- Power BI
- SharePoint
- Oracle PLM
- MES
- TipQA
- SAP
- Facets
- Xactimate
- QNXT
- Guidewire
Timeline
CLAIMS ADJUSTER
State Farm
03.2024 - 07.2025
QUALITY CONTROL INSPECTOR
AST Space Mobile
05.2023 - 12.2023
INDEPENDENT HOME CLAIMS INSPECTOR
Precision Property Assessments
01.2022 - 07.2025
QA DOCUMENT INSPECTOR
Wesco Aircraft
01.2020 - 05.2023
QUALITY ASSURANCE LEAD
DHL ECommerce
01.2017 - 12.2019
QUALITY ANALYST
Mercedes-Benz U.S. International
01.2015 - 05.2017
Bachelor of Science - MANAGEMENT INFORMATION SYSTEMS
Miles College
01.2013 - 12.2017
SENIOR COMPLIANCE & MEDICAL CLAIMS ANALYST
WellPath Systems
01.2012 - 12.2014
High School Diploma -
Bullock County High School
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