Dena Roy
Saint Paul,MN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Release of Information Specialist
Ciox Heath – Alpharetta GA
01.2018 - Current
- Process medial request for patients
- Use Epic on and daily bases
- Sort faxes that come in
- Have pretty good handle on HIPPA Policies
- Average 30 – 40 Request day
- Handled phone calls from attorneys, insurance companies and patients
- Assisted in preparation of medical reports for external parties
- Followed exact procedures for handling transfers and other releases of medical records
- Tracked and monitored requests for medical records release
- Verified accuracy of patient information in medical records
- Sorted and distributed incoming and outgoing medical records
- Assisted in training new staff on medical record processing and filing procedures
Drug Testing Technician
Total Compliance Solutions
01.2017 - 12.2017
- Completed drug and alcohol testing on clients for pre-employment, post-accident and DOT regulations
- Used HIPPA Regulation on daily Bases to safe guard client's person information
- Worked on with Microsoft office, outlook and excel everyday
- Abided By state, Federal And Company policies and procedures while performing testing on clients
- Used sample prep equipment to prepare for drug tests.
Grocery Support Manager
Walmart Stores INC
07.2015 - 06.2016
- Support manager to Assistant manager over grocery, Customer service, Stocking shelves,
- Would work hard to make sure items were in stock for customers and had excellent customer service skills.
Modular Pricing Team
Walmart Stores Inc
05.2010 - 07.2015
- Reset modular throughout store, stocked shelves, customer service
- Would print and organize modular that team would work on from night to night
- Would also communicate with management on progress from night.
Education
Medical - billing and coding
Ultimate Medical Academy
05.2016
Associate of Science - Paraprofessional
Ridgewater College
05.2005
High School Diploma -
MACCRAY High School
05.2001
Skills
- Informational Releases
- EMR Systems
- Releases Processes
- Professional Relationships
- Call Transfers
- Records Scanning
- Problem Resolution
- Stock Management
- Stockroom Procedures
- Staff Training
- Customer Relations
- Office Equipment Proficiency
Notary Commissioned
Working on getting Mobile notary Commissioned with state of MN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Release of Information Specialist
Ciox Heath – Alpharetta GA
01.2018 - Current
Drug Testing Technician
Total Compliance Solutions
01.2017 - 12.2017
Grocery Support Manager
Walmart Stores INC
07.2015 - 06.2016
Modular Pricing Team
Walmart Stores Inc
05.2010 - 07.2015
Medical - billing and coding
Ultimate Medical Academy
Associate of Science - Paraprofessional
Ridgewater College
High School Diploma -
MACCRAY High School
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