Denasia Dickerson
Purchasing Agent/Customer Service
Hollywood,FL
Summary
Diligent Purchaser regularly maintains inventory to meet vendor product supply requirements and properly fulfill orders. Maintains market awareness by communicating customer needs with buyer and sales teams. Liaises with buyer to determine specialty order pricing and out-of-stock item estimated delivery and freight costs to meet customer expectations.
Overview
5
5
years of professional experience
Work History
Purchasing Agent
Pearlgreen Corporation
02.2020 - Current
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with Accounts Receivable & Accounts Payable departments.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Maintained files, records, and chronologies of entry activities.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Negotiated payment terms to improve cash flow by extending payables without compromising supplier relationships.
Certified Nursing Assistant
Westchester Medical Center
01.2019 - 01.2020
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Customer Service Desk Clerk
Acme Fresh Market
09.2015 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Supported cross-functional teams by sharing product expertise during promotional events or campaign launches.
- Developed strong product knowledge, enabling quicker issue resolution and higher customer confidence.
- Implemented new strategies to effectively manage difficult customer interactions, resulting in fewer escalated issues.
Education
Liberal Arts: Math & Science
Westchester Community College
Skills
Order tracking
Healthcare ethics
Documentation
Customer service
Problem-solving
Data entry
Appointment scheduling
Follow-up skills
Timeline
Purchasing Agent
Pearlgreen Corporation
02.2020 - Current
Certified Nursing Assistant
Westchester Medical Center
01.2019 - 01.2020
Customer Service Desk Clerk
Acme Fresh Market
09.2015 - 03.2019
Liberal Arts: Math & Science
Westchester Community College