De'Nasia Perry
Rock Hill,SC
Summary
Compassionate Registered Nurse with extensive experience at Spartanburg Regional Medical Center, excelling in patient assessments and care plan development. Proven ability to enhance patient satisfaction through empathetic care and effective communication. Skilled in medication administration and problem-solving, ensuring optimal patient outcomes in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse
Spartanburg Regional Medical Center
Spartanburg, SC
08.2025 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Student Nurse Associate
Spartanburg Regional Medical Center
Spartanburg, SC
07.2023 - 07.2025
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Remote Customer Service Coordinator
Conduent
Greenville, SC
02.2020 - 01.2025
- Facilitated training sessions for new team members, enhancing onboarding efficiency and knowledge retention.
- Resolved customer inquiries through effective communication and quick problem-solving techniques.
- Maintained accurate records of customer interactions in the database for future reference and analysis.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Monitored performance metrics to ensure compliance with service level agreements and quality standards.
- Coordinated scheduling for customer service representatives, optimizing team productivity and coverage.
Customer Service Representative
Concentrix
02.2016 - 12.2019
- Assisted customers with order processing, ensuring accuracy and timely fulfillment of requests.
- Managed customer inquiries through multiple channels, delivering prompt and effective responses.
- Utilized CRM systems to track customer interactions, enhancing service efficiency and record accuracy.
- Resolved complaints through active listening and personalized solutions, fostering customer trust.
- Conducted service quality assurance checks, ensuring adherence to company standards and procedures.
- Maintained comprehensive documentation of customer interactions, supporting continuity of service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Nursing
USC Upstate
Spartanburg, SC05-2015
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient education and counseling
- Wound care
- Compassion and empathy
- Care plan development
- Advanced cardiac life support (ACLS) certification
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Logistics management
- Quality assurance
- Call flow maximization
- Payment processing
- Call center experience
- Customer service excellence
- Problem-solving
- Excellent time management skills
- Handling escalations
- Decision-making
Certification
- ACLS - Advanced Cardiovascular Life Support
- BLS - Basic Life Support
Timeline
Registered Nurse
Spartanburg Regional Medical Center
08.2025 - Current
Student Nurse Associate
Spartanburg Regional Medical Center
07.2023 - 07.2025
Remote Customer Service Coordinator
Conduent
02.2020 - 01.2025
Customer Service Representative
Concentrix
02.2016 - 12.2019
Bachelor of Science - Nursing
USC Upstate