Friendly Bartender experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Hi, I’m
Denay Schatzer
Bay City,MI
Summary
Overview
23
years of professional experience
1
Certification
Work History
Universal Property PreservationFerndale, MI
On-Site Manager
01.2017 - Current
Job overview
- Enhanced operations by safeguarding homes, protecting and preserving properties, ensuring that properties were in acceptable conveyance condition, and handling general maintenance
- Standardized workflow through removing yard waste, repairing damages, managing snow removal, and replacing locks to secure homes from vandalism.
- Conducted daily inspections of the premises, equipment and vehicles to ensure proper functioning and compliance with company standards.
- Directed daily activities of on-site personnel in order to maximize productivity levels.
- Provided guidance to subordinates regarding job duties, responsibilities, expectations and deadlines.
- Coordinated with vendors regarding purchasing materials needed for projects.
- Assisted in training new hires on operational procedures as well as safety protocol.
- Reviewed financial documents such as budgets and invoices in order to monitor expenditures.
- Monitored day-to-day operations of property preservation staff.
- Assessed potential risks associated with preserving vacant or abandoned properties.
- Established relationships with local government officials to facilitate approval processes.
- Evaluated bids from contractors for various projects related to preserving properties.
- Maintained records of all transactions related to a given property's maintenance and upkeep.
Brass RailDetroit, MI
Bartender
01.2017 - 02.2024
Job overview
- Improved customer satisfaction via cultivating an enjoyable guest experience with cocktail and menu knowledge, crafting classic and original cocktails from knowledge and bar experience
- Augmented performance through performing multitasking throughout service, maintaining high levels of cleanliness, and working to provide effective problem-solving during peak hours
- Streamlined operations via working on the service well, reading tickets, making cocktails for servers in a timely manner, and creating drink and craft cocktail menus that boosted sales.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Stein HauseBay City, MI
Bartender/Server
01.2010 - 01.2017
Job overview
- Bolstered sales through providing suggestions for guests based on personal experience and menu knowledge, using steps of service to accomplish and maintain quality dining experiences
- Added value via serving as a team player with coworkers, encouraging teamwork to benefit all guests and overall business operations.
Burlington Coat FactorySaginaw, MI
Retail Manager
01.2001 - 01.2010
Job overview
- SCHEDULING, KEYHOLDER, FLOOR SETUP, CASH OFFICE, CASHIER, CUSTOMER SERVICE
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Organized promotional events to increase brand awareness and drive sales growth.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Performed regular price checks on competitor stores in order to remain competitive.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Central High School
High School Diploma
06-1997
University Overview
Skills
- POS Systems
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Suggestive Selling
- Customer Service
- Safe serving knowledge
- Organizational ability
- Cash and credit transactions
- Complex Problem-Solving
- Customer service expertise
- Maintaining a clean bar
- Point of sale systems
- Engaging personality
- New Hire Training
Certification
- Tips certified
- Serve safe certified
Personal Information
Personal Information
Title: HOSPITALITY ASSOCIATE & PROJECT MANAGERTimeline
On-Site Manager
Universal Property Preservation
01.2017 - Current
Bartender
Brass Rail
01.2017 - 02.2024
Bartender/Server
Stein Hause
01.2010 - 01.2017
Retail Manager
Burlington Coat Factory
01.2001 - 01.2010
Central High School
High School Diploma
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