Denaya Jordan
Savannah
Summary
Detail-oriented and personable Patient Coordinator with over 8 years of experience in dental and clinical settings. Expertise in patient relations, insurance coordination, and schedule optimization contributes to streamlined operations and enhanced patient satisfaction. Recognized for delivering exceptional patient experiences through effective communication, strong organizational skills, and a commitment to efficiency. Proven ability to support administrative and clinical teams while maintaining the highest standards of accuracy and care.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Georgetown Family Dental
01.2021 - 01.2026
- Created a welcoming and efficient front-desk experience through patient check-in/out
- Maintained accurate patient records and updated medical histories
- Presented treatment plans clearly, improving patient understanding and acceptance
- Managed provider schedules to maximize productivity and patient flow
- Responded to calls, texts, and emails with professionalism and timeliness
- Verified insurance coverage and explained benefits in detail
- Submitted pre-authorizations and pre-determinations
- Coordinated lab cases to ensure timely delivery
- Managed patient accounts, payments, and financial tracking
- Assisted with prescription coordination and e-prescribing
- Conducted weekly audits of schedules, lab cases, and patient retention
Senior Clinical Manager / Invisalign Coordinator
Quaker City Dental
01.2017 - 01.2020
- Led clinical operations and coordinated Invisalign treatment cases
- Educated patients on procedures and post-care instructions
- Managed inventory and ordered supplies weekly
- Fabricated temporary crowns and assisted with crown delivery
- Assisted with restorative, crown & bridge, and implant procedures
- Performed digital impressions using iTero scanner
- Coordinated lab cases and ensured timely completion
- Optimized scheduling to support efficient workflow
Dental Assistant
Drexel Hill Family Dentistry
01.2015 - 01.2017
- Improved patient flow through collaboration with front and back-office teams
- Assisted with sterilization, operatory setup, and supply management
- Fabricated dental models and temporary crowns
- Assisted chairside with restorative procedures, including composites and sealants
Education
Associate in Science - Expanded Functions Dental Assistant (EFDA)
Harcum College
Bryn Mawr, PACollege Preparatory Diploma - undefined
Penn Wood High School
Lansdowne, PASkills
- Patient Coordination
- Insurance Verification
- Treatment Plan Presentation
- Scheduling Optimization
- Patient Account Management
- Customer Service
- Dental Software Systems
- Patient Education
- Team Collaboration
CLINICAL EXPERIENCE
- Temple University Kornberg School of Dentistry — Philadelphia, PA
- Dental Assistant / EFDA | 2014–2015
- Assisted with radiographs, impressions, and charting
- Supported procedures in oral surgery, endodontics, prosthodontics, and orthodontics
- Performed expanded functions, including restorations, sealants, temporary crowns, and coronal polishing
Timeline
Patient Coordinator
Georgetown Family Dental
01.2021 - 01.2026
Senior Clinical Manager / Invisalign Coordinator
Quaker City Dental
01.2017 - 01.2020
Dental Assistant
Drexel Hill Family Dentistry
01.2015 - 01.2017
College Preparatory Diploma - undefined
Penn Wood High School
Associate in Science - Expanded Functions Dental Assistant (EFDA)
Harcum College