NICOLE SHELDRAKE
Cape Coral,FL
Summary
Committed to enhancing patient experiences in a dental environment through effective scheduling, insurance verification, and clear communication. A strong advocate for patient care, ensuring accurate documentation and support in treatment planning to foster positive outcomes.
Overview
25
25
years of professional experience
Work History
Patient Coordinator
Caloosa Dental
Fort Myers, Florida
07.2023 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated patient intake processes and collected necessary documentation.
- Assisted patients with insurance verification and benefits explanation.
- Maintained accurate patient records in electronic health systems.
- Communicated effectively with dental team regarding patient needs and concerns.
- Provided support in treatment planning by gathering relevant patient information.
- Handled incoming patient inquiries and directed them to appropriate staff members.
Dental Assistant
Pediatric Dentistry of FL
Fort Myers, FL
08.2022 - 11.2022
- Assisted dentists during pediatric procedures, ensuring patient comfort and safety.
- Prepared treatment rooms with necessary instruments and materials for each appointment.
- Educated parents and children on oral hygiene practices and preventive care.
- Managed patient records, ensuring accuracy and confidentiality of information.
- Sterilized dental instruments and maintained a clean, organized work environment.
Primary Caregiver
07.2017 - 08.2022
Walding & Associates
Lakeland, FL
02.2013 - 07.2017
Dental Care of Plant City
Plant City, FL
05.2012 - 07.2012
Ellis & Abramowitz Orthodontics
Bartow, FL
01.2011 - 01.2012
Tree House Learning and Enrichment Center
Lakeland, FL
01.2010 - 01.2011
Saint Peter's Home
Manchester, NH
01.2002 - 01.2009
Education
Entry Level Dental Assisting -
Dental Assistant Training School (DATS)
Temple Terrace, FL12-2011
Early Childhood Education -
Manchester Community College
Manchester, NH12-2009
Liberal Arts -
Manchester Community College
Manchester, NH12-2007
Graduated -
Manchester Memorial High School
Manchester, NH12-2005
Some College (No Degree) - Nursing
Keiser University
Fort Myers, FL08-2026
Skills
- Dental terminology
- Charting
- X-Ray taking
- X-Ray developing
- X-Ray mounting
- Four handed dentistry
- Sterilizing instruments
- OSHA
- Infection control
- General procedures in dentistry
- CPR & First Aid certified
- Expanded Functions
- Radiology
- Front Desk/Receptionist
- Orthodontic Lab Technician
- Pediatric Treatment Coordinator
- Dolphin Program
- Eaglesoft Program
- Dentrix
- MacPractice
- Office Marketing
- Financing
- Coordinating Treatment Plan
- Insurance Verification
- Scheduling
- Sterilization
- Patient coordination
- Effective communication
- Treatment planning support
- Team collaboration
- Oral hygiene education
- Time management
- Customer service
- Appointment scheduling
- Office administration
- Patient care and education
- Patient care
Timeline
Patient Coordinator
Caloosa Dental
07.2023 - Current
Dental Assistant
Pediatric Dentistry of FL
08.2022 - 11.2022
Primary Caregiver
07.2017 - 08.2022
Walding & Associates
02.2013 - 07.2017
Dental Care of Plant City
05.2012 - 07.2012
Ellis & Abramowitz Orthodontics
01.2011 - 01.2012
Tree House Learning and Enrichment Center
01.2010 - 01.2011
Saint Peter's Home
01.2002 - 01.2009
Entry Level Dental Assisting -
Dental Assistant Training School (DATS)
Early Childhood Education -
Manchester Community College
Liberal Arts -
Manchester Community College
Graduated -
Manchester Memorial High School
Some College (No Degree) - Nursing
Keiser University