Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tacara S Hicks

Athens

Summary

Dynamic Patient Coordinator with extensive experience at Advantage Dental Plus, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional communication and proactive follow-ups, significantly reducing no-show rates. Proficient in Dentrix software, ensuring efficient patient data management while maintaining HIPAA compliance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Coordinator/Treatment Coordinator

Advantage Dental Plus
08.2021 - Current
  • Greet patients and their families making them feel welcome in the practice
  • Gather patient information, create their files, and verify insurance eligibility
  • Maintain a productive schedule for the day and schedule future appointments
  • Confirm patient appointments and update the schedule as needed
  • Answer patient questions about insurance and financial arrangements
  • Collect and post payments from patients and insurance companies
  • Complete all administrative tasks accurately and timely

CNA

Athens Health And Rehab Center
2014 - 2019
  • Provided compassionate care to promote patient independence and dignity.
  • Monitored vital signs including temperature, blood pressure, and blood sugar levels.
  • Facilitated good personal hygiene through assistance with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by delivering attentive and empathetic support.
  • Assisted with feeding while monitoring nutritional intake for optimal health outcomes.
  • Cared for residents in assisted living facility, ensuring high-quality support for individual needs.

New Patient Scheduler

Clearview Cancer Institute
2020 - 06.2021
  • Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
  • Reduced no-show rates through proactive appointment reminders and confirmation calls to scheduled patients.
  • Assisted in reducing wait times by consistently monitoring and adjusting appointment schedules.
  • Assisted in implementing a user-friendly online booking platform, improving accessibility for new patient appointments.
  • Managed high call volumes while maintaining exceptional customer service for new patients.

Education

Associate of Applied Science - Medical Administrator Assistant

Virginia College
Huntsville, AL

Clements High School
Athens
05.2012

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Financial Arrangements
  • HIPAA compliance
  • Dental coding
  • Dental terminology
  • Phone Etiquette
  • Vital Signs
  • Patient Data entry
  • Referrals
  • Prior Authorization
  • Dentrix/MiPac Software

Certification

CPR certified

Timeline

Patient Coordinator/Treatment Coordinator

Advantage Dental Plus
08.2021 - Current

CNA

Athens Health And Rehab Center
2014 - 2019

New Patient Scheduler

Clearview Cancer Institute
2020 - 06.2021

Associate of Applied Science - Medical Administrator Assistant

Virginia College

Clements High School

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