De'Naye Coates
Eastlake,OH
Summary
Medical Assistant with 5 years of hands-on experience in diverse healthcare settings. Proficient in patient care, clinical procedures, medical terminology, and administrative tasks, with extensive training in electronic health records (EHR) management, vital sign assessment, and patient communication. Adept at supporting healthcare teams to enhance patient satisfaction and streamline office operations. Known for a strong work ethic, organizational skills, and the ability to thrive in fast-paced environments. Committed to delivering high-quality patient care and contributing to a positive team dynamic.
Overview
9
9
years of professional experience
Work History
House Caretaker/Coordinator
Household
02.2022 - Current
- Took a career break to homeschool our children, focusing on their education and development.
- During this time, I streamlined daily routines for a productive household environment, managing schedules and coordinating activities. Looking forward to returning to the work field to continue growing in skills and add to the company.
CVS Customer Representative
CVS Caremark
09.2020 - 02.2022
- Provided exceptional customer support by handling prescription orders and resolving queries from members, doctors, pharmacists, and nurses.
- Assisted customers in navigating the website and app, enhancing their digital experience.
- Maintained high call volume of 100+ calls while consistently meeting customer satisfaction targets.
ICQA (Quality Control, Audits and Inventory)
Amazon
10.2019 - 05.2020
- Conducted quality control audits and inventory management, ensuring accurate product counts and quality standards.
- Promoted to Damage Processing Department, evaluated products for damage and restocking, logged data into the system.
- Rotated 20+ pallets with 48 boxes worth of multiple items on each pallet being brought in for inspection and products resolved of inspection. Team work effort required.
Medical Assistant
Cleveland Clinic
05.2018 - 10.2019
- Assigned to the Allergy department, however I supported various departments, including Urology, Neurology and Cardiology, by assisting in patient care, conducting multiple diagnostic tests, and managing patient records.
- Scheduled 20-30 minute patient appointments, prepared treatment rooms, and facilitated communication between patients and physicians in a timely fashion.
- Educated patients on prescriptions, routines and care plans.
Medical Assistant
University Hospital
05.2016 - 05.2018
- Provided front and back office support, including triaging patients, recording vitals, performed multiple diagnostic testing and educating patients on their care plans.
- Managed patient information, insurance documentation, and medical records to ensure seamless office operations.
Medical Assistant
University Hospital
05.2016 - 03.2018
- Apart of the float pool providing front and back office support, including triaging patients, recording vitals, diagnostic testing and educating patients on their care plans.
- Managed patient information, insurance documentation, and medical records to ensure seamless office operations.
Medical Assistant
Concentra Urgent Care
09.2015 - 05.2016
- Provided back office support, including triaging patients, recording vitals, and educating patients on occupation testing requirements.
- Performed general diagnostic and occupational tests for providers such as OSHA clearance, Drug tests, DOT triaging and Alcohol tests.
Education
Certificate - Medical Assistant
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH09-2015
High School Diploma -
South High School
Willoughby, OH06-2010
Skills
- Customer Service
- Patient Assessments
- Problem-Solving
- Conflict Resolution Abilities
- Positive Attitude
- Documentation and Reporting
- Dedicated Team Player
- Teamwork and Collaboration
- Deadline Driven
- Verbal and Written Communication
- Attention to Detail
Timeline
House Caretaker/Coordinator
Household
02.2022 - Current
CVS Customer Representative
CVS Caremark
09.2020 - 02.2022
ICQA (Quality Control, Audits and Inventory)
Amazon
10.2019 - 05.2020
Medical Assistant
Cleveland Clinic
05.2018 - 10.2019
Medical Assistant
University Hospital
05.2016 - 05.2018
Medical Assistant
University Hospital
05.2016 - 03.2018
Medical Assistant
Concentra Urgent Care
09.2015 - 05.2016
Certificate - Medical Assistant
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
South High School
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