Open To Work
DENE Y. WILEY
Elk Grove,CA
Work Preference
Summary
Dynamic sales operations professional with 15+ years of experience enhancing sales team performance across diverse industries. Delivered 50+ weekly quotes, directly contributing to revenue targets, while achieving exceptional customer satisfaction scores. Known for effective collaboration and rapid issue resolution that drives operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales Operations Specialist (Sales Support)
WAXIE Sanitary Supply
San Diego, CA
05.2024 - 02.2026
- Collaborated with Customer Service Manager as one of eight Sales Operations Specialists.
- Supported 4 Sales Representatives in California and Nevada market, enhancing sales efforts.
- Generated up to 50 quotes weekly, ranging from $20,000 to $100,000+, using IBM AS400.
- Met at least 100% of quota for 2024 and 2025.
- WAXIE Sanitary Supply, now a BradyPLUS company, is a major distributor of sanitary maintenance products, janitorial supplies, and equipment with 23 inventory centers across nine Western U.S. states with ~1,000 employees.
Sales Support Representative
POWUR
San Diego, CA
04.2023 - 12.2023
- Reported to the Sales Support Supervisor as one of 15+ Sales Support Representatives partnering with 100+ independent Sales Representatives operating across the US.
- Managed a team of 6 Sales Representatives for the California market.
- Functioned as the frontline resource, promptly addressed 50+ inquiries per day pertaining to solar proposals, contracts, POWUR procedures, systems, technology, and sales-related queries.
- Solved user issues live via Zendesk channels while maintaining
- Powur operates as a crowdsourced solar energy platform, connecting independent consultants and installers to residential and commercial solar projects. The company has 100+ employees.
Corporate Sales Development Representative
WORKDAY Inc.
San Francisco, CA
02.2022 - 09.2022
- Reported to the Sales Manager as one of 6 Corporate Sales Development Representatives.
- Generated net-new qualified leads and opportunities from webinars, events and site visits.
- Built and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives.
- Participated in driving attendance for marketing campaigns/webinars/live events.
- Performed research on companies as a component of lead generation and qualification activities utilizing Zoominfo and Linkedin Navigator.
- Defined a strategic approach to maximize pipeline and achieved 100% of sales growth each quarter.
- Workday has 20,000+ employees and $9B+ in revenue.
Marketing Development Representative
CENTRICA BUSINESS SOLUTIONS
Rocklin, CA
02.2021 - 12.2021
- Reported to the Marketing Manager as one of three Marketing Development Representatives responsible for managing marketing campaign funnel to optimize lead flow and qualifications.
- Monitor and manage leads throughout the engagement process; qualified inbound opportunities, made outbound calls in follow-up to marketing campaigns, conducted account base research using Zoom-info and Inside-view.
- Qualified leads from the Marketing funnel to provide 'Sales Accepted Lead' with a warm handoff to the appropriate Centrica Account Executive.
- Contributed $1.6M in closed revenue in the first six months with another $7M projected to close by the end of Q4 (exceeded target significantly).
- Utilized Salesforce and expanded reach within targets and partners using BANT approach.
- Centrica Business Solutions (a division of Centrica plc – 20,000+ employees worldwide) operates in the US providing energy efficiency, solar, and on-site generation. The US team has 100+ employees.
Business Development Representative
SMART START INC.
Grapevine, TX
03.2019 - 02.2021
- Reported to the Sales Manager as one of 4 BDRs and increased install client base by 20% from previous year within an 8-month period.
- Performed market research to identify prospective clients within the legal community ie: Public Defenders Criminal Defense, County Probation, DUI Schools.
- Managed and displayed Smart Start presence at all trade shows and conferences within the western region.
- Collected, maintained and communicated competitive intelligence leveraging Salesforce.
- Smart Start, Inc. is a leading manufacturer and provider of alcohol-monitoring technology, specializing in Ignition Interlock Devices (IIDs) and portable breath-test devices. They have 500+ employees and $200M+ in revenue.
Sales Development Representative
BIDDLE CONSULTING GROUP
Folsom, CA
05.2017 - 03.2019
- Reported to the Sales Manager as one of two SDRs and managed high-volume outbound calls to targeted accounts (300 calls per week) leveraging Salesforce.
- Developed targeted call list from Dunn & Bradstreet Fortune 500 & Government Contractors.
- Produced 35 opportunities within a 3-month period for AAP (Affirmative Action Software Plans).
- Biddle provided HR services including Affirmative Action Plan (AAP), DE&I, pay equity, and related training services. The company was acquired in 2023.
Inside Sales Representative
SAC POWER
Sacramento, CA
06.2015 - 04.2016
- Reported to the Sales Manager and conducted 300 calls per week/averaging 5 appointments per week to introduce SacPower UPS (Uninterruptable Power Supplies) products and services to target accounts within the Northern California Region.
- Maintained contact with existing customers to determine additional needs and upsell opportunities.
- Gathered information regarding current UPS contract expirations and entered it into the customer relationship management database for marketing campaign follow-up.
- Invited clients to upcoming Technology events with Joint Partner APC and follow-up with attendees for additional marketing campaigns.
- SAC Power provides battery backup solutions to protect critical networking infrastructure against power-grid outages, surges, and brownouts. They had 50+ employees (Circa 2015).
Education
Bachelor of Science - Political Science/Public Administration
NORTHEASTERN UNIVERSITY
Boston, MASkills
- Salesforce
- Zoom
- Zendesk
- Podio
- SAP
- IBM AS400
Timeline
Sales Operations Specialist (Sales Support)
WAXIE Sanitary Supply
05.2024 - 02.2026
Sales Support Representative
POWUR
04.2023 - 12.2023
Corporate Sales Development Representative
WORKDAY Inc.
02.2022 - 09.2022
Marketing Development Representative
CENTRICA BUSINESS SOLUTIONS
02.2021 - 12.2021
Business Development Representative
SMART START INC.
03.2019 - 02.2021
Sales Development Representative
BIDDLE CONSULTING GROUP
05.2017 - 03.2019
Inside Sales Representative
SAC POWER
06.2015 - 04.2016
Bachelor of Science - Political Science/Public Administration
NORTHEASTERN UNIVERSITY