Denea Gaskins

· Interacts with home health companies and pharmacies to assist in obtaining results and providing requested documentation.

· Skill in using Epic electronic medical records to check patient information.

· Assists in scheduling imaging appointments at UM facility.

· Assists in prior authorization paperwork for specialty medications.

· Contact patients as directed by the physician/providers when necessary.

· Prepare doctors clinic census at least 2 business days in advance for assigned physicians.

· Obtains consent for Medical Records Information upon other facilities request for medical records.

· Notify medical providers via email and phone of urgent patient matters and follow up promptly.

· Responsible for obtaining lab and X-ray reports and notifying doctors of results.

· Utilizes UChart to track patient arrival times. Advises front desk personnel of patient delays to maintain daily schedule.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits

• Greet patients and their caregivers over the phone, input pertinent information into a computer database using the EPIC system

• Inputs insurance information and obtains pre-approval for treatment if needed

• Perform full patient registration

• Transfer patient and Schedule patients with appropriate specialty

• Relays information between patients and other staff members, and provides them with updates as needed via email.

• Prioritizes the order of care so that the most critical patients are seen first

• Proofing scheduled appointments

• Replying to staff and patient in basket request in a timely manner

• Refers individuals to outside agencies when unable to meet their needs

Established guidelines and financial policy for both POS 11, 22 and 19, multi-specialty clinics and hospital departments across the UHealth System.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities

• Create and maintained ongoing communications with schools, parents, partners and community organizations to increase student enrollment and community awareness.

• Assist program director with outreach efforts relative to workshops, parent support groups, field trips and community service projects.

• Create and maintain employee files; compose correspondences (i.e. letters, memos, emails) as well as greet clients/guest.

• Answer multi-line phone system; provide information to community contacts and prospective students on agency’s programs and services.

• Transport Girl Power Students following a preplanned route according to a definite time schedule