Denee Dolce
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary determination for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Chef
Whiskey Hill Saloon
Cassadaga, NY
12.2022 - Current
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Coordinated with team members to prepare orders on time.
- Cooked memorable dishes that brought new customers into establishment.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Assisted with menu development and planning.
Chef
Fredonia Place
Fredonia, NY
01.2017 - 10.2021
- Responded to dietary concerns and food allergies, creating dishes to meet resident needs and specific dietary restrictions.
- Planned menus for different events, seasons and customer requests.
- Recruited, hired and trained all kitchen staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated closely with servers to fully understand special orders for residents.
Customer Service Manager
Adeptiv Solutions
Hamburg, NY
02.2013 - 09.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Nursing Certificate - Nursing
BOCES LPN Program
Jamestown, NY05.2009
No Degree - Nursing
Coconino Community College
Flagstaff, AZ2006
High School Diploma -
Forestville High School
Forestville, NY06.1999
Skills
- Quality Assurance Controls
- Creative Solutions
- Issue and Complaint Resolution
- Understanding Customer Needs
- Telemarketing Expertise
- Operations Management
- Made-to-Order Meals
- Developing Menus
- Dietary Restrictions
Timeline
Chef
Whiskey Hill Saloon
12.2022 - Current
Chef
Fredonia Place
01.2017 - 10.2021
Customer Service Manager
Adeptiv Solutions
02.2013 - 09.2016
Nursing Certificate - Nursing
BOCES LPN Program
No Degree - Nursing
Coconino Community College
High School Diploma -
Forestville High School