Denee' Phifer
Fuquay-Varina
Summary
Results-driven sales and inventory management professional with a strong track record in customer order processing and team leadership. Demonstrates the ability to enhance customer satisfaction through effective problem-solving and efficient delivery management.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Route Sale Rep.
Frito-Lay
Raleigh
01.2024 - Current
- Delivered products to customers on assigned routes efficiently.
- Processed customer orders and payments accurately, ensuring smooth transactions.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Built strong relationships with clients, enhancing customer satisfaction and loyalty.
- Managed inventory levels and restocked shelves to maintain product availability.
- Conducted regular inspections of delivery equipment for maintenance needs.
- Maintained accurate records of deliveries and customer interactions.
Capt. 2 Team Lead
Walmart
Holly Springs
02.2022 - 01.2024
- Led team in daily operations and task assignments.
- Monitored employee performance and provided constructive feedback.
- Trained new staff on company policies and procedures.
- Ensured compliance with safety regulations and company standards.
- Facilitated team meetings to discuss workflow improvements.
- Implemented training programs to enhance team skills and efficiency.
- Resolved customer inquiries and issues in a timely manner.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Inventory Specialist
Walgreens
Garner
08.2021 - 01.2024
- Executed and monitored inventory best practices and standard operating procedures while training staff for entire store, enhancing compliance and operational efficiency.
- Supported pharmacy inventory management by receiving, counting, ordering, and facilitating returns, ensuring accurate stock levels and timely replenishment.
- Executed merchandising strategies to enhance product visibility and sales.
- Checking and fixing merchandise pricing.
- Vendor checking in and making sure vendor's returns are done
- Completing resets and revisions.
- Operated photo lab equipment to process and develop customer photographs.
- Assumed managerial responsibilities during staffing shortages, maintaining operational continuity and team performance.
Store Manager
Dollar Tree
Nottingham
07.2018 - 08.2021
- Within the 1st year at Dollar Tree, I have increased sales by 16%, making $63,000 more than budget sales. Every week, my store falls in the #1 or #2 spot in top sales. Made Dollar Tree 'Top Gun' rankings for 3 Quarters straight in 2019 by increasing my Comp sales growth by 30%.
- Handle all customer services and loss prevention issues.
- Monitored daily sales to identify opportunities for profit increase.
- Built and motivated store team through coaching and counseling.
- Developed weekly work schedules to optimize team performance.
- Monitoring payroll hour daily and processing payroll weekly.
- Keeping accurate an accurate count of all cash including deposit.
- Merchandising and setting up seasonal displays.
- Checking in all warehouses and vendors' receiving trucks.
Assistant Manager
Walgreen's Pharmacy
Baltimore
11.2002 - 07.2020
- Built and motivated store team through coaching and counseling to enhance performance.
- Developed weekly employee schedules, optimizing staffing to meet customer demand.
- Hiring and training new-hires and keeping control of store maintenance.
- Handle all customer service and loss prevention issues.
- Ordering store merchandise and processing payroll.
- Complete profit and loss statements.
- Monitored daily sales and identified strategies to increase profit margins.
- Prepare store for yearly company inventory.
- Inspected and verified deliveries from warehouse and vendors upon arrival.
- Merchandising and running the 1-Hour Photo Lab.
- Ability to take control of all store functions in manager's absence.
Part-time Retail Office Associate
Bob's Discount Furniture
Cockeysville
06.2017 - 07.2018
- Answer incoming calls and respond to customer queries in a timely and courteous manner.
- Entered customer orders into system with accuracy and completeness to ensure timely processing.
- Schedule deliveries that are convenient for the customers and comply with company procedures.
- Maintained open orders and communicated status to customers to enhance satisfaction.
- Process payment to proper accounts.
- Managed security of cash and other legal tender while preparing daily deposits according to company policies and procedures.
- Work daily reports according to Company requirements.
- Assisted Office Manager with administrative tasks, contributing to operational efficiency.
- Assisted with café, showroom displays, and tagging to maintain a customer-friendly showroom.
Part-time Office Lead
Value City Furniture
Baltimore
03.2002 - 06.2017
- Processed and completed customer finance applications to ensure timely approvals.
- Answered customer inquiries and organized filing system.
- Scheduling service appointments.
- Shipping and crediting customer's merchandise.
- Checking merchandise for stock availability.
- Checking in and shipping out all delivery trucks.
- Assisted management with various tasks, contributing to smooth operations.
- Typing customer orders.
Medical Billing & Coding Extern
Dr. Huang's Pediatric Office
Baltimore
07.2007 - 08.2007
- Inputted and verified explanation of benefits in billing system to ensure proper coding.
- Verified insurance and contact insurance companies for billing purposes.
- Documented and updated patient information in electronic health records for accuracy.
- Contacted patients regarding payment status and addressed billing inquiries.
- Medical coding and modifiers.
- Expanded my knowledge of medical terminology.
Assistant Manager
CVS Pharmacy
Baltimore
03.1998 - 08.2002
- Managed merchandising and operations of 1-Hour Photo Lab to optimize customer experience.
- Handled all store functions in the absence of store manager.
- Human resource responsibilities to include interviewing, training, hiring, recruiting employees and performance reviews.
- Processed payroll, profit & loss statements and loss prevention reports.
- Maintained accurate cash counts to ensure financial integrity.
- Arranged and showcased cosmetics products to improve store presentation and attract customers.
- Ordered merchandise, checked in all warehouse and vendors' receiving trucks.
- Participated in building and motivating the store team.
Education
Information Technology -
University of Maryland
Baltimore, MD06-2016
Medical Billing & Coding Certificate -
Medix School West
Baltimore, MD08-2007
Computer Technology -
Capitol College
Laurel, MD05-2000
Business Management -
Forest Park High School
Baltimore, MD05-1999
Skills
- Transaction Processing
- Customer order processing
- Inventory control
- Delivery management
- Scheduling
- Management
- Team leadership
- Microsoft Excel
- Microsoft Word
- Record maintenance
- Strong Communication
Trade School Experience
Dr. Huang's Pediatric Office, Medical Billing & Coding Extern, Baltimore, Maryland, 07/07-08/07, Verified insurance and contact insurance companies for billing purposes., Entered patient charts., Contact patients for payments and billing inquiries., Medical coding and modifiers., Expanded my knowledge of medical terminology., Entered EOB's.
Trade School Coursework
- Certificate in Business Essentials
- Computer Software Applications
- Essentials of Human Anatomy
- Fundamentals of Health Care Administration
- Medical Billing Procedures and Software Tools
- Medical Coding
- Externship
Certification
- Accounting Certificate from ESpelman
Timeline
Route Sale Rep.
Frito-Lay
01.2024 - Current
Capt. 2 Team Lead
Walmart
02.2022 - 01.2024
Inventory Specialist
Walgreens
08.2021 - 01.2024
Store Manager
Dollar Tree
07.2018 - 08.2021
Part-time Retail Office Associate
Bob's Discount Furniture
06.2017 - 07.2018
Medical Billing & Coding Extern
Dr. Huang's Pediatric Office
07.2007 - 08.2007
Assistant Manager
Walgreen's Pharmacy
11.2002 - 07.2020
Part-time Office Lead
Value City Furniture
03.2002 - 06.2017
Assistant Manager
CVS Pharmacy
03.1998 - 08.2002
Information Technology -
University of Maryland
Medical Billing & Coding Certificate -
Medix School West
Computer Technology -
Capitol College
Business Management -
Forest Park High School