Deneen Cook
Belton,MO
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
35
35
years of professional experience
Work History
Truck Driver
East-West Express
08.2023 - 02.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Truck Driver
Kallmeyer Transportation
11.2022 - 06.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Truck Driver
R&L Carriers
04.2021 - 01.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Dispatcher Manager
Prestige Deliveries, Inc.
10.1989 - 12.2010
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Answered phone calls and responded to customer emails.
Education
Commercial Drivers Licenses - Truck Driving
CDL University
Oklahoma City, OK10-2019
Skills
- Strong work ethic
- Self-motivation and discipline
- Attention to detail
- Dependable and reliable
- Decision-making
- Customer-oriented
- Basic computer literacy
- Logistics planning
- Document management
- Customer service
- Time management
- Verbal and written communication
Timeline
Truck Driver
East-West Express
08.2023 - 02.2025
Truck Driver
Kallmeyer Transportation
11.2022 - 06.2023
Truck Driver
R&L Carriers
04.2021 - 01.2022
Dispatcher Manager
Prestige Deliveries, Inc.
10.1989 - 12.2010
Commercial Drivers Licenses - Truck Driving
CDL University
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