Deneen Gipson
CHICAGO,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Parts Clerk
SkyWest Airlines
CHICAGO, United States
11.2005 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Parts Clerk
Air Wisconsin Airline
CHICAGO, United States
07.2003 - 11.2005
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
Customer Service Representative
Atlantic Coast Airlines
CHICAGO, United States
01.2002 - 07.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted passengers wiith changes to their itineraries.
- Issuing of tickets and boarding passes.
Education
GED -
Malcolm X College
Chicago, IL06.1995
Skills
- Pulling Parts
- Parts Organization
- Till Counting
- Database Management System Software
- Fork lift operator
- Record keeping
- Complex Problem-Solving
- Critical Thinking
- Inventory Control System Software
- Customer Order Fulfillment
- Compliance Requirements
- Replacement Part Ordering
- Warehouse Organization
- Verifying Shipments
- Promotions Programs
- Shipment Procedures
- Special Assignments
Timeline
Parts Clerk
SkyWest Airlines
11.2005 - Current
Parts Clerk
Air Wisconsin Airline
07.2003 - 11.2005
Customer Service Representative
Atlantic Coast Airlines
01.2002 - 07.2003
GED -
Malcolm X College
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