Deneen Long
Jacksonville,FL
Summary
Motivated professional experienced in delivering exceptional customer service and managing multiple tasks efficiently. Demonstrated adaptability and a strong work ethic while mastering new skills independently. Committed to creating positive and memorable experiences for customers.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Customer support and logistics
Amazon
Jacksonville, FL
07.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints through effective communication and problem-solving.
- Identified needs of customers promptly and efficiently.
- Assisted customers with product inquiries and recommendations.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Cultivated relationships with existing customers to drive repeat business opportunities.
- Proposed ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative Trainer
Cintas
Jacksonville, FL
01.2009 - 07.2022
- Led workshops on effective communication and customer engagement techniques.
- Facilitated role-playing scenarios to enhance problem-solving skills.
- Developed training materials for new customer service representatives.
Education
Corona Senior High School
Corona, CASome College (No Degree) - Educational Psychology
Mira Costa Community College
Oceanside, CASkills
- Logistics coordination
- Customer relationship management
- Customer service
- Conflict resolution
- Product knowledge
- Process improvement
- IT support
- Training development
Certification
- Life, Health, and Annuities license in the State of Florida
- Notary (online) and Traditional
- CNA certificate
- First Aid and Safety certificate
Timeline
Customer support and logistics
Amazon
07.2022 - Current
Customer Service Representative Trainer
Cintas
01.2009 - 07.2022
Corona Senior High School
Some College (No Degree) - Educational Psychology
Mira Costa Community College