DENEILLE KANDHAI
Port of Spain
Summary
Customer Support and Administrative Professional with 5+ years of experience in high-pressure corporate and financial settings. Expertise in managing customer inquiries, resolving complex issues, and maintaining confidentiality in data handling. Proven track record of effective communication, problem-solving, and adaptability, complemented by strong technical skills in Microsoft Office and data entry systems.
Overview
9
9
years of professional experience
Work History
L1 Support Agent / Ticket Support Coach / Easy Solve Helper
DailyPay Inc.
Miami
03.2022 - 05.2025
- Resolved customer inquiries through phone, chat, and email, ensuring timely, accurate responses.
- Managed escalated complaints with professionalism to achieve positive resolutions.
- Provided guidance to team members on effective issue resolution techniques.
- Collaborated with cross-functional departments to enhance service efficiency.
- Documented customer interactions and resolutions accurately within CRM systems.
Clerical Support / Sales Receptionist
Republic Bank Limited
05.2018 - 02.2022
- Provided personalized banking services to corporate and VIP clients, ensuring high satisfaction levels.
- Resolved customer complaints through effective solutions and diligent follow-up.
- Managed data entry and accuracy of confidential financial documents.
- Coordinated client appointments and operated a multi-line phone system efficiently.
- Supported internal sales activities while adhering to company policies and procedures.
Preschool Teacher
Creative Kids Preschool
09.2017 - 12.2017
- Planned and implemented daily activities that promoted early childhood development.
- Maintained accurate student progress reports and documented observations.
- Communicated effectively with parents to support children's learning and growth.
- Created a warm, engaging, and safe classroom environment.
Preschool Teacher Trainee
U.W.I. Family Development & Children's Research Centre
09.2016 - 06.2017
- Supported curriculum implementation and classroom management under supervision.
- Assisted with lesson planning, activity setup, and developmental documentation.
- Promoted positive, nurturing relationships with children and parents.
Education
Certificate - Early Childhood Care & Development
University of the West Indies (U.W.I.)
St. Augustine01.2017
Skills
- Conflict resolution
- Inquiry handling
- Client relationship management
- Data entry
- Scheduling
- Documentation management
- Multi-line phone handling
- Microsoft Word
- Excel
- Outlook
- CRM systems
- Flexibility
- Analytical thinking
- Time management
- Team collaboration
- Planning & organization
Additional Information
Excellent written and verbal communication skills, Strong attention to detail and data accuracy, Fast learner with proven ability to adapt to new systems and tools, Authorized to work in Trinidad & Tobago and the United States of America.
References
References available upon request.
Timeline
L1 Support Agent / Ticket Support Coach / Easy Solve Helper
DailyPay Inc.
03.2022 - 05.2025
Clerical Support / Sales Receptionist
Republic Bank Limited
05.2018 - 02.2022
Preschool Teacher
Creative Kids Preschool
09.2017 - 12.2017
Preschool Teacher Trainee
U.W.I. Family Development & Children's Research Centre
09.2016 - 06.2017
Certificate - Early Childhood Care & Development
University of the West Indies (U.W.I.)