Rebekka Howard
Fullerton,CA
Summary
Dynamic professional with extensive experience at the Walt Disney Company, excelling in technical support and online chat management. Proven ability to resolve conflicts and maintain client satisfaction, while managing a portfolio of over 2,000 clients. Skilled in analytical thinking and revenue collection, consistently exceeding expectations in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Online Support/ Guest Information and Ticket Sales
Walt Disney Company
Anaheim, California
11.2015 - Current
- Provided technical support for websites and applications for guests through online chat and incoming telephone calls.
- Assisted with account clean up, merging and technical errors.
- Front line telephone communications for the resort to assist guests with pre-planning an upcoming trip and answering questions about the theme parks, hotels, tickets, and annual passport programs.
- Provide guests with assistance regarding post visit concerns and feedback.
- Provided guest support pre-visit, post-visit and during visit via online chat platform, handling numerous active chats at the same time.
Lead Negotiator
Winn Law Group APC
Fullerton, California
09.2004 - 10.2014
- Maintained a portfolio of over 2,000 active clients in a computer database.
- Managed multiple incoming calls at the same time while keeping priorities straight.
- Handled intense and very difficult communications while remaining calm, helpful, and professional.
- As well as being able to say 'no' constructively and give 'bad' news in a tactful way.
- Negotiated and collected over one million dollars per year, for the past four years.
- The premier creditors' rights law firm in California. Their commitment is to create lasting relationships, exceeding client expectations, and providing the highest quality of services that has earned them the privilege of serving many major businesses in California.
Server / Cashier / Trainer
Olive Garden
Orange, California
07.2001 - 08.2004
- Trained new hires in company policies, including procedures and customer service skills needed for the food service industry.
- Seamlessly and efficiently managed multiple tasks while serving food and drinks to customers in a restaurant setting.
- Monitored food distribution, ensuring that meals were delivered to the correct recipients and that guidelines such as those for special diets are followed.
- Handled closing cashier duties including, but not limited to, bank drop forms and cash deposits.
Bank Teller
Wells Fargo Bank
Anaheim Hills, California
06.2000 - 06.2001
- Performed incoming and outgoing financial transactions.
- Managed a high-capacity cash drawer as well as maintained accurate balances.
- Handled customer questions and provided information on all bank products.
- Recorded all transactions promptly, accurately, and in compliance with bank procedures.
- Ensured compliance with all internal controls as well as all established policies and procedures.
Education
Bachelor of Science - Human Resource Management
Wilmington University
New Castle, Delaware03-2024
Associate of Liberal Arts - Liberal Arts
Santiago Canyon College
Orange, California06.2003
Some College (No Degree) - Child Development
California State University Fullerton
Fullerton, CaliforniaSkills
- Computer skills
- Multitasking
- Analytical and critical thinking
- Technical support
- Online chat management
- Client portfolio management
- Revenue collection
- Account maintenance
- Conflict resolution
- Call handling
- Compliance adherence
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Organization
References
References have been prepared and are available upon request.
Timeline
Online Support/ Guest Information and Ticket Sales
Walt Disney Company
11.2015 - Current
Lead Negotiator
Winn Law Group APC
09.2004 - 10.2014
Server / Cashier / Trainer
Olive Garden
07.2001 - 08.2004
Bank Teller
Wells Fargo Bank
06.2000 - 06.2001
Bachelor of Science - Human Resource Management
Wilmington University
Associate of Liberal Arts - Liberal Arts
Santiago Canyon College
Some College (No Degree) - Child Development
California State University Fullerton