Josephine Ramirez
Kissimmee,FL
Summary
Dynamic Information Guest Service Representative at Hackensack Meridian Health, recognized for enhancing customer satisfaction through exceptional service and effective conflict resolution. Bilingual in Spanish, skilled in Epic Software, and detail-oriented, I trained new staff and implemented best practices, fostering a collaborative environment that improved guest experiences and loyalty.
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Overview
13
13
years of professional experience
Work History
Information Guest Service Rep
Hackensack Meridian Health
03.2012 - 07.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of lobby and guest areas to enhance visitor experience.
- Trained new staff on company policies, procedures, and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Arts - Business Administration
Bergen Community College
Paramus, NJ05-1990
Skills
- Customer service
- Fluent In Spanish
- Computer skills
- Guest accommodations
- Detail-oriented
- Experience with Epic Softwear
- Obtain Medical Interpreter Certificate
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Information Guest Service Rep
Hackensack Meridian Health
03.2012 - 07.2025
Associate of Arts - Business Administration
Bergen Community College
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