Crystal Navarrete
Fontana,CA
Summary
Utilizes effective communication to enhance customer satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment. Expert in leveraging computer skills and a detail-oriented approach to exceed customer expectations.
Overview
8
8
years of professional experience
Work History
Guest Information/Guest Service Representative
The Walt Disney Company
05.2022 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Interact with Guests over the phone or Chat/Messaging, as needed
Terminal Clerk
Estest Logisitcs
01.2019 - 01.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Minimized delays in shipments by proactively identifying potential bottlenecks in the terminal process flow.
- Responsible for checking in drivers on a daily basis
- Identify freight bills and responsible for the distribution of bills of lading
- Conduct imaging and scanning of bills of lading and other documents
- Enter delivery manifest data into the computer system
Delivery Coordinator
Lowes Home Improvment
04.2017 - 01.2019
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
Education
BBA - Hospitality Management
Bellevue University
Bellevue, NE11.2028
High School Diploma -
California Virtual Academy
Simi Valley, CA06.2012
Skills
- Customer Service
- Computer Skills
- Attention to Detail
- Detail Oriented
- Guest Relations
- Payment Processing
- Data entry proficiency
- Inventory Monitoring
- Multitasking Abilities
- Organizational Skills
- Teamwork and Collaboration
- Active Listening
- Office Support
Timeline
Guest Information/Guest Service Representative
The Walt Disney Company
05.2022 - Current
Terminal Clerk
Estest Logisitcs
01.2019 - 01.2021
Delivery Coordinator
Lowes Home Improvment
04.2017 - 01.2019
BBA - Hospitality Management
Bellevue University
High School Diploma -
California Virtual Academy
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